General Manager

General Manager, Pet Resorts, National Veterinary Associates (NVA)Are you a proven leader who knows how to drive revenue, develop high-performing teams, and deliver exceptional guest experiences?We are looking for a General Manager to take full ownership of resort performance — from sales growth and EBITDA to team development, operational excellence, and community presence. This is not a desk role. This is a hands-on business leadership position.Who We AreNVA Pet Resorts is part of National Veterinary Associates (NVA) — the largest private owner of veterinary hospitals and pet resorts in North America, with 1,300+ locations. We compete in an $8B+ and rapidly growing industry as pet parents continue to invest in premium care for their family members.Our mission is simple:Create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members.The Role: Business Leader & Culture DriverAs General Manager, you are the CEO of your resort. You are responsible for:Achieving revenue and EBITDA goalsBuilding and developing a strong leadership teamCreating a sales-driven, service-focused cultureDelivering operational excellence and pet safetyGrowing your presence in the local marketYou own the results — and the strategy to achieve them.What You'll LeadFinancial & Business PerformanceFull P&L accountabilityData-driven action planning to achieve budget and growth targetsLabor, expense, and productivity managementKPI analysis (leads, conversion, occupancy, average ticket, retention)Execution of corporate and local marketing strategiesSales & Market LeadershipBuild a proactive lead generation strategyDrive tours, memberships, and service utilizationDevelop community partnerships and referral sourcesChampion a resort-wide selling cultureAnalyze performance and adjust strategy to maximize growthTeam DevelopmentHire, develop, and retain high-performing leaders and team membersCoach your Resort Manager and Shift Leads to own their departmentsCreate a culture of accountability, engagement, and recognitionDeliver consistent performance management and feedbackMaintain a strong staffing pipelineGuest & Pet ExperienceSet and uphold the standard for client service and pet safetyPersonally step in to resolve high-level guest concernsEnsure the resort consistently delivers brand excellenceOperational ExcellenceMaintain facility, safety, and sanitation standardsEnsure compliance with all company policies and proceduresLead by example as Manager on Duty each weekDrive execution of audits, checklists, and action plansWhat We're Looking ForWe are seeking a leader who is:Financially and operationally drivenA strong people developer and culture builderComfortable holding a team accountable to high standardsSales-minded and growth-focusedData-driven and action-orientedActive and visible on the floorRequired Experience3–5+ years of management with P&L responsibilityProven success in driving revenue and developing teamsExperience in hospitality, retail, restaurant, veterinary, or multi-service environments preferredYou must be able to:Work a flexible schedule including weekends and holidaysBe physically active in a fast-paced resort environmentTransport a pet in case of emergencyWhy You'll Love Working HereCompetitive salary: ($Salary Range)Medical, Dental, Vision401(k) with employer matchHSA & FSA optionsShort-term & long-term disability, Accident, hospital indemnity, and critical illness plansCareer growth within a rapidly expanding companyA workplace where pets are part of the familyEqual Opportunity EmployerNVA Pet Resorts is an Equal Opportunity Employer committed to building a diverse and inclusive workplace.