Senior Product Manager - Help Center AI & CX
Coinbase, Inc.
Coinbase, Inc. is seeking a Senior Product Manager to elevate the Help Center by applying AI-driven self-service capabilities. You will own the product roadmap and focus on search quality and intuitive self-service flows for millions of Coinbase users. Collaborating with CX Ops, Engineering and Data Science, you will translate data and customer feedback into scalable AI solutions, measure success with Automation Rate and CSAT, and iterate rapidly to improve customer outcomes. #J-18808-Ljbffr Coinbase, Inc.
Vacancy posted 3 days ago
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