Client Service Agent

Provide prompt, professional inbound customer support focused on one-call resolution Handle inbound calls and follow up on online applications Assist customers with policy questions about coverage, billing, and general clarification Document customer interactions accurately and enter inbound leads promptly Navigate multiple systems while multitasking among calls, documentation, and follow-ups Contribute to customer satisfaction, retention, and growth within a team-focused culture Requirements Customer service or call center experience Property & casualty experience preferred Active Property & Casualty license required, specifically general or commercial lines; personal lines licenses are not accepted Comfort handling inbound calls and working across multiple systems Strong communication, problem-solving, and organizational skills Dependability and a team-first mindset Core Competencies Demonstrates expertise in providing inbound customer support with a focus on one-call resolution, while effectively navigating multiple systems and ensuring accurate documentation of customer interactions. Holds an active Property & Casualty license and possesses strong communication, problem-solving, and organizational skills. Highest-signal resume keywords Customer Service Experience Property & Casualty License Inbound Call Handling Multitasking Across Systems Strong Communication Skills ATS Optimization Keywords Hard Skills Customer Support Documentation Accuracy Policy Knowledge Problem-Solving Organizational Skills Soft Skills Dependability Team-First Mindset Certifications & Qualifications Active Property & Casualty License Industry Keywords Call Center Experience Property & Casualty Experience Customer Satisfaction Retention Growth #J-18808-Ljbffr Jobtailor