Supervisor Airport Operations

Position Title: Supervisor, Airport Operations - IAH Position Summary The AirportOperationsSupervisor leads, develops, andmaintainsstrategic relationships with JetBluecrewmembers, internal departments, andcustomers; depending on the specific station, this responsibility may extend tobusinesspartners as well. The Supervisor serves Airportscrewmembers as well asbusinesspartners, when applicable throughtimelycoaching and mentoring,ultimately contributingto the successful development of a growing team environment. The Supervisor will collaborate and partner closely with the Manager(s) in the execution of the operational strategy to ensure the success of our customer interactions, control costs, drive revenue, and uphold safety standards. The AirportOperationsSupervisor is a leadership role, directly overseeing and supportingcrewmembers responsible for the execution of JetBlue’s Airport operation.The Airport Operations teamis responsible forsafely performing all processes above the wing, whererequired, including but not limited tocustomer check-in, tagging and accepting baggage, boarding of flights, connectingcustomers, irregular operations, station operations, and Baggage Service Office (BSO). Accountable to senior leadership for monitoring and executing the safety and security programs at the station to ensure a safe and secure workplace forcrewmembers,customers,businesspartners, aircraft, facilities, and ground service equipment (GSE) (where applicable) -- responsible for meeting federal and local requirements. Provides exceptional service to both internal and externalcustomers by leading and overseeing the delivery of hospitality and JetBlue Promises, which are in line with thehigh expectationscustomers have for JetBlue. Responsible for resolving and handling escalated issues withcustomers and/orcrewmembers. Supports, coaches, and trains airport crewmembers, encourages engagement and takes a significant role in their development and growth achievement through effective performance management and ongoing constructive formal and informal feedback. Briefs Airportscrewmembers and/orbusinesspartners prior to each shift and reports all relevant information concerning the shift tocrewleaderon duty, including any maintenance issues or cancellations. Strategicallyidentifiesoperational challenges and implements improvements to maximize and ensure the success of on-time performance initiatives. Supports Management in the execution of the operational strategy and assumes Manager/General Manager responsibilities when they are not available. Directs and guides Airportscrewmembers through operational issues while coordinating efforts with all applicable stakeholders throughout the operation as well asbusinesspartners to ensure effective day-to-day collaboration and accountability. Obtains and stays current on Airport and/or Ground Operations qualifications, asrequired. Ensures that policies and procedures are conductedin accordance withSystem Airports Performance and Quality (SAPQ)and applicable federal regulations and standards, including escalating any non-compliance to Leadership, and advising of any other escalated operational issues whilemonitoringevents. Partners with JetBlue University(JBU)including the JBU Field Educator to ensure effective training that leads to successfulcustomer interactions and upholds safety standards. Evaluates dailycrewmember shift schedules and assignments to ensure maximum efficiency during regular and irregular operations. Must be able to stay ahead of any potential staffing challenges during both regular and irregular operations. Additionally, Supervisor should be able to plot and assigncrewmembers to all applicable areas as needed. Required to fulfill frontline duties andassistin supporting Frontlinecrewmembers as needed. Ensure Emergency Response itemsare in compliancein accordancetotheBlueCityEmergency Response Reference Guide (BERRG)locatedin Comply365. This includes RedBag requirements, Emergency ResponsePlansand conducting the required Emergency Response training exercises. Ensures all stakeholders are informed of the final schedule and potential schedule changes. Entersall business partner failures in PowerAppsin a timely manner. Orders station supplies and controls inventory levels that are shared weekly with the JetBlue General Manager(GM). Performs weekly fuel reconciliation. Monthly and annual fire extinguisher inspections (leasehold areas). Attend monthly airport authority meetings in the absence of the GM. AttendAnnualTransportation Security Administration (TSA)tabletop exercise. Review Mint due/overdue reports and proper completion and filing of allCustomer Support (CS)forms. Ensure all forms on theBlueCityRetention Loglocatedin Comply365are in compliancethisincludes using the correct revision and retention of forms. Responsible for all training in theirBlueCity; including, initial and recurrenton the job training (OJT), regulatorytrainings, and all revised and new training initiatives for JetBluecrewmembersandbusinesspartners. Perform station Cash Management requirements. Conduct audits – station and safety on a regular basis andsubmitthe results asdeterminedby the JetBlue General Managerin addition toBlueCityself-assessment audits. Prepared for internal audits by JetBlue teams such as the System Airports Performance and Quality (SAPQ) and Corporate Auditteams. This includes conducting theBlue Health and Safety Committees (BHSC)Monthly Safety Meeting and uploading the meeting minutes. In partnership with the GM, prepare for external audits by theFederal Aviation Administration (FAA),Department of Transportation (DOT), and TSA. Administrative support may be assigned, depending on station size. Other duties as assigned, including special projects. Minimum Experience and Qualifications High School Diploma or General EducationDevelopment (GED)Diploma Three (3) years ofcustomer service, sales, or airline experience, OR one (1) year of JetBlueCustomer Experience (CEX)experience Able to stand continuously for up to four (4) hours at a time Proficient in written and verbal English Ability to handle confidential information with professionalism and diplomacy Able to travel and/or work variable hours, and flexible shifts, including holidays and weekends Ability to perform under pressure and fixed time constraints Proficient knowledge of Microsoft Office Must be able to use handheld radios and microphones to communicate with operations and make all terminal announcements Able to work with various forms of payment (cash, credit cards, traveler's checks, etc.) Must be able toacquireandmaintaina valid Security Identification Display Area (SIDA) Badge Depending on location, may need toacquireandmaintaina United States Customs Clearance Available for overnight travel (10%) Must pass a ten (10) year background check and pre-employment drug test Must be legally eligible to work in the country in which the position is located Authorization to work in the US isrequired. This position is not eligible for visa sponsorship. Preferred Experience and Qualifications Outstanding leadership capabilities, with the ability to lead, train, and motivate One (1) yearofJetBlue CEX experience One (1) year of leadership or Supervision experience, preferably in the Airline industry Knowledgeable in Airport Operations and/or Ground Operations Knowledgeable in Sabre and Movement Control Web Knowledgeable in Flight Load Monitoring (FLM), Blue Eye,Compliant Resolution Official (CRO),Ground Security Coordinator (GSC) Excellent time management and prioritization skills Ability to think creatively Regular attendance and punctuality Potential need to work flexible hours and be available to respond on short notice Able tomaintaina professional appearance When working or traveling on JetBlue flights, and if timepermits, all capable Crewmembers are asked toassistwith light cleaning of theaircraft Must bean appropriate organizationalfit for the JetBlue culture, that is,exhibitthe JetBlue values of Safety, Caring, Integrity,Passionand Fun Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, SafetyPolicyand behavioral standards Identifysafety and/or security concerns, issues,incidentsor hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)) Responsible for adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies,proceduresand risk controls UpholdJetBlue’s safety performance metric goals and understand how they relate to their duties and responsibilities The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position. Equipment Computer and other office equipment Jet bridge and/or airstairs operation Public Address System Informational Display Screen systems (RIDS, FIDS, BIDS, GIDS, SPIDS) Free-standing computer kiosks used toidentifyand process Customer reservations Duty Phone Subject to weather and elevated noise levels within airports Ability to stand for an extendedperiod of time Required to do shift work and irregular hours due to irregular operations Physical Effort Moderate physical activity required by handling objects up to fifty (50) poundsfrequentlyand/or seventy to one hundred (70-100) pounds occasionally with theassistanceof other people or tools and being in a position where bending, crouching, kneeling, etc. is needed. JetBlue Airways is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other legally protected basis. #J-18808-Ljbffr JetBlue