Park Lead

PARK LEAD

JOB SUMMARY

A Park Lead at Urban Air Adventure Park is responsible for managing daily operations, supervising staff, and ensuring a safe, fun experience for guests. The role emphasizes strong customer service skills, promoting a team-focused culture, and maintaining park equipment and inventory. Park Leads open and close the park, monitor staff performance, and handle conflict management when necessary.

Core Responsibilities

• Open and close the park on assigned shifts.
• Promote and uphold a strong team culture among both employees and guests.
• Supervise on-site staff, mentor team members, and promote a positive workplace environment.
• Oversee the proper maintenance and inventory of park facilities and equipment.
• Monitor safety standards for both employees and customers.
• Assist with the execution of events, birthday parties, and group activities, making sure guests have a memorable experience.
• Address customer concerns and resolve conflicts as needed.
• Monitor proper maintenance and inventory of the Park and its equipment
• Promote safety for employees and customers

REQUIRED SKILLS AND QUALIFICATIONS

• High School Diploma required; some college preferred.
• Prior experience in a supervisor or lead role, ideally within the recreation, hospitality, or retail sector.
• Strong conflict resolution and people management skills.
• Ability to communicate clearly and effectively with staff and guests.
• Flexibility to work nights, weekends, and holidays as needed.

Team Environment & Advancement

Park Leads are essential in fostering a vibrant, engaging community at the park and are often a pathway to higher management roles within Urban Air Adventure Parks. The position offers the opportunity to develop leadership and organizational skills in a dynamic entertainment industry setting.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills.

ABOUT URBAN AIR ADVENTURE PARKS

Urban Air is the preeminent indoor adventure park and the market leader in location-based entertainment. The Dallas-based entertainment company pioneered the adventure park concept and is the largest adventure park operator in the world. Urban Air's purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do.

Urban Air North Canton is an equal opportunity employer.