Supervisory Program Specialist

Supervisory Program Specialist

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Supervisory Responsibilities (25%)

• Oversees administrative operations in the absence of the Cemetery Administrator and ensures compliance with NCA standards and policies.
• Assigns, balances, and monitors workload; supervises staff performance and provides coaching, training, and development.
• Manages all interment scheduling and verifies accuracy of burial applications and eligibility determinations.
• Responds to sensitive or complex situations involving families, military honors, disinterments, and Veteran Service Organizations.
• Prepares statistical reports and analyzes scheduling workflow for productivity and accuracy.

Program Management (75%)

• Maintains accurate gravesite data, reconciles interment records, and reports discrepancies to leadership.
• Analyzes processes and recommends improvements to enhance efficiency and coordination across cemetery operations.
• Coordinates high-profile and sensitive interments; serves as primary cemetery representative for internal and external stakeholders.
• Reviews and verifies eligibility documentation using DoD, NCSO, NPRC, funeral directors, and family records.
• Processes sensitive cases with Cemetery Leadership, General Counsel, NCSO, and regional offices; provides training and guidance to staff.
• Serves as SME for interment operations, eligibility policies, and cemetery procedures; annually updates SOPs and ensures staff comprehension.
• Oversees weekend scheduling, pending cases, error tracking, and quality control of interment applications.
• Serves as cemetery IT POC; manages system access, equipment inventory, and IT/privacy compliance.
• Ensures coverage for all committal services; establishes priorities, assigns work, and verifies timely completion of reports and case documentation.
• Participates in hiring panels; addresses employee concerns; recommends personnel actions; conducts training and improves SOPs.
• Performs other duties as assigned.

Performs public outreach as needed.

Work schedule: Required to work Monday through Friday, 7:30 am to 4:00 pm. May include occasional weekends. Due to the mission of the National Cemetery, the cemetery cannot be closed for more than 2 consecutive days at any given time. Additionally, when a Federal holiday falls on a Monday or Friday, staff may be required to work on that holiday or a Saturday. All staff is required to work Memorial Day and Veteran's Day each year. Staff will be required to work overtime, weekends and holidays when necessary to meet the needs of the cemetery. Occasionally staff may be called back to the facility to perform emergency overtime work. Compressed/Flexible Schedule: Not Available Telework: Not Available

Position Description Title/PD#: Supervisory Program Specialist/PD1730837 The full performance level of this position is GS - 10. At the level GS-09, you will perform similar duties but under closer supervision.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Relocation Expenses: Not Authorized

Relocation/Recruitment Incentives: Not Authorized

Financial Disclosure Report: Not Required