Medical Support Assistant (Advanced) - Enrollment/Eligibility & Registration

Job Title

Medical Support Assistant (Advanced)

Job Description

Responsible for a wide range of assignments encompassing a variety of processes, these assignments have varying complex rules, regulations and procedures associated, which if not done accurately, can have significant administrative and financial impact on overall facility operations and affect the accuracy of national data repositories. The work impacts the administrative aspect of patient care, including access, scheduling, coordinating appointments using advanced clinic access principles, collecting, and updating demographic and insurance information, patient processing, and customer service. Incumbent is responsible for assuring that various aspects of staffing, training, compliance, reporting, quality assurance, and budgetary initiatives are met. Serves as technical expert providing enrollment and eligibility guidance to service and facility leadership. He/she supports the management information components of all health eligibility related programs within the HCS. This includes not only entering data and information, when necessary, but also analyzing reports, records, and statistical computations for accuracy and propriety. Must be able to assume the role of an Advanced Medical Support Assistant (AMSA) within any clinical service overseen by the Health Administration Service (Primary Care, Surgical care, Specialty Care, Extended Care, as well as Lab and Radiology Services) during special projects or heavy workload, for leave, vacancies, or when the AMSA is detailed to fill-in other areas. Responsible for completion of personnel reports, rosters, and maintenance of supplies and forms. Required to review frequent changes to VHA directives, regulations and local policies and maintain constant coordination to ensure compliance and standardization associated with Advanced Clinic Access principles. Required to conduct special audits, studies, or surveys to be utilized in the development of procedures, and to assist employees in collecting complete and appropriate data for reporting processes and for generating revenue. Organizes and implements quality assurance monitors; prepares a wide variety of administrative reports and documents for supervisor and Health Administration Service. Generates patient workload reports for validation and monitors activity to ensure consistent and accurate reporting. Must completely understand and be able to explain complex regulations and eligibility criteria concerning veterans' entitlements and VA benefits, priorities for care, access to care and advanced clinic access.

Work Schedule: Monday to Friday 8:00 am to 4:45 pm

Pay: Competitive salary and regular salary increases. Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Telework: Not Available Virtual: This is not a virtual position.