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Service Desk Coordinator

$20 per hour

Metro Appliances and More

About the Job

Metro Appliances & More in Oklahoma City has a full-time position available for a Service Desk Coordinator.

Hours: Monday - Friday: 8 am - 5 pm

Pay: $20.00 per hr.

Duties:

  • Serve as the main point of contact for customers regarding service needs.
  • Coordinate/schedule service appointments for customers as necessary or direct them to the
  • proper servicer/manufacturer.
  • Properly document any notes regarding scheduled service appointments in customer invoices.
  • Communicate with customers and salespeople in a timely and professional manner.
  • Provide repair updates to customers.
  • Return customer phone calls the same day.
  • Handle any warranty-related tasks regarding service.
  • Order necessary parts when needed, check in on parts daily, and get them to the correct location.
  • Prepare, log, update, and file service work orders on vendor websites and ServicePower.
  • Follow up with customers to ensure satisfaction after service completion.
Skills:
  • Ability to stay organized.
  • Must be able to multitask.
  • Ability to communicate effectively and professionally.
  • Listen to complaints and maintain composure with customers.
Requirements:
  • Customer service experience preferred, but not required.
  • Computer knowledge.
  • Data entry.
  • Must pass a criminal background check and a pre-employment drug screen.
Benefits:
  • Medical, dental, prescription, and life insurance.
  • Paid holiday.
  • Paid vacation/sick days.
Vacancy posted 3 days ago
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