Health and Social Services Assistant and Data Intake Specialist

Job DescriptionJob DescriptionJob Posting Department: Health & Social Services/Vital StatisticsJob Title: Social Services Records & Data Intake SpecialistEmployment Status: Full-TimeLevel: 8General Definition: The Records and Data Intake Specialist is responsible for receiving, reviewing, verifying, entering, maintaining, and updating ESTO member information and departmental records. This position works collaboratively with the Member Benefit Department, Tribal Tag Office, and Vital Statistics Department to help ensure ESTO members’ demographic, contact identification, eligibility, and related information is accurate, correct, and consistent across all applicable departmental Records. They serve as an important point of coordination between departments and assist with member data verification prior to the processing or distribution of tribal identification cards., tribal tags, reimbursements, benefits, and other member services. They will also provide administrative support for departmental correspondence, including incoming and outgoing mail, Shooting Star data and mailings, reimbursement claim logging, Vital Statistic record updates, document processing and other assigned Social Services functions. The primary focus of this or any position is excellence service to tribal citizens and the community at large. Supervision Received: Director of Health & Social ServicesSupervision Exercised: NoneEssential Job Functions:1. Vital Statistics Support· Assist with all authorized aspects of Vital Statistics and records and data maintenance.· Enter and update member information based on approved and properly documented changes.· Assist with processing changes involving names, addresses, births, deaths, marriages, divorces, and other record changes when supported by appropriate documentation and authorized by departmental procedures.· Assist with maintaining organized electronic and paper Vital Statistics records.· Review submitted documentation for completeness prior to forwarding records for final processing or approval when required.· Assist in identifying discrepancies between Vital Statistics records and records maintained by other authorized tribal departments.2. Member Benefit Data Intak Records Management· Receive, review, enter, update, and maintain ESTO member information.· Review member records for accuracy, completeness, consistency and required supporting documentation.· Verify addresses, names, dates of birth, contact information, enrollmentjj-related information, household information, and other authorized member data as applicable.· Identify incomplete, inconsistent duplicate, or conflicting information and coordinate with the appropriate department to resolve discrepancies.· Maintain accurate documentation of changes made to member records.· Maintain accurate documentation of changes made to member records.· Ensure member data is updated in a timely and consistent manner.3. Tribal Tag and Identification Verification:· Review and verify member information prior to the update or processing of tribal tags.· Verify required member information before tribal tags, identification cards, or other identification documents are distributed.· Maintain documentation of completed verifications in accordance with departmental procedures.· Refer questionable, incomplete, or potentially unauthorized documentation to the appropriate supervisor rather than independently altering official records.MINIMUM QUALIFICATIONS:Education:· High School diploma or GED required· Twelve (12) months’ verifiable VS/enrollment experience, or related applicable office experience preferred.· Experience working in a Tribal setting preferred.Knowledge, Skills, and Abilities:· Able to handle sensitive information in such a way as to ensure confidentiality· Excellent verbal and written communication; exception telephone etiquette required· Strong organizational and time management skills· Able to work independently with minimal instruction or in a group setting· Able to work in a hectic, fast-paced environment and handle deadlines and frequent interruptions· Able to handle problems and confrontations head on in a professional manner· Detail oriented· Multi-Tasking and time management skills· Data management and processing skills· Knowledge of Microsoft Office (Word, Excel, PowerPoint)· Excellent customer service· Respect for all Tribal Members, Tribal Officials, Supervisors, and Co-Workers· Excellent problem solving and conflict resolution Licenses/Certifications/Other:· Current valid Driver’s License· Must be able to pass a background check· Must be able to complete pre-employment drug test with a negative result\nCompany DescriptionThriving Tribal Government located in Wyandotte Oklahoma offering a wide range of employment optionsCompany DescriptionThriving Tribal Government located in Wyandotte Oklahoma offering a wide range of employment options