Business Systems & Operations Lead

A Better Built World At Miter, we’re on a mission to help construction contractors build with confidence. If we’re successful, we’ll make it easier and faster to build critical physical infrastructure - roads, bridges, utilities, data centers, housing, etc. For decades, construction and field services contractors have had to run their businesses on outdated software: clunky, on-premise systems created in the 1980s and 1990s. That’s where Miter comes in. We’re using AI and embedded payments to rebuild the core HR, finance, and operations systems that underpin our physical economy. Using Miter, contractors like Marathon Electrical, W.J. O’Neil, and Truebeck Construction are building stronger teams, controlling job costs, and accelerating jobsite execution. This idea is resonating. Since we launched in 2021, we’ve grown to thousands of customers and tens of millions in ARR, making us one of the fastest growing vertical software companies ever. To double-down on our momentum, we’ve raised $50M+ from top investors (Bessemer, Coatue, and Battery) who share our belief that we’re just getting started. About the Team & How We Work You’ll join a small, high-leverage team building the operating systems that power Miter from the inside. We believe that a better-built world starts with a better-built Miter, so we’re rethinking how internal teams work, what tools they use, and how AI can multiply what each person ships. To start, you’ll be embedded with our Customer Experience (CX) org, where fragmented information and manual processes slow down the people closest to our customers. You’ll have wide latitude to pick the right problems, design the right systems, and partner with engineers to ship them. We move fast, write things down, and care more about outcomes than activity. This role sits at the intersection of product, ops, and applied AI. You'll build systems and deploy models that become the connective tissue of how Miter operates. What You’ll Do Own Miter's internal product roadmap. Look across the business, identify the highest-leverage opportunities to improve how we operate, and design the systems to capture them, in close partnership with engineering. Embed deeply with CX. Use AI, data, and internal tooling to remove friction and speed up execution where fragmented information and manual processes slow teams down. Own core internal systems and data infrastructure. Make sure customer context, key metrics, and workflows are connected across tools, and accessible to the people (and agents) who need them. Drive cross-functional projects through influence. Translate ambiguity into clear PRDs, oversee engineers via indirect reporting lines, and earn the trust of the internal teams you serve. What You’ll Need 4+ years in a highly strategic generalist role (management consulting, product management, BizOps, or similar), including experience taking products from 0 to 1. A nose for impact. You can look across a business and spot where a unit of effort returns an order of magnitude in value. Baseline technical fluency. You're comfortable reading API docs, drafting PRDs, and stitching together internal tooling (including AI-powered workflows) without waiting on engineering for every step. Clear linear thinking and writing. You can take large amounts of messy, imperfect information and turn it into a logical plan that others can act on. Empathy and strong listening skills. You can hear the “so what” behind the pain your internal customers articulate, and translate it into the right thing to build. Our Interview Process Recruiter screen Hiring manager interview Presentation Round Team Round Interviews Our Benefits Competitive Compensation: We offer competitive (well above “market”) salary, commission, and equity packages. Medical Insurance: Comprehensive medical, dental, FSA, vision plans to suit you and your family’s needs. 401(k) Retirement Plan: Company-matched contributions to help you plan for your future. Unlimited PTO: Take the time you need to recharge and be your best self. Parental Leave: Generous 16-week paid leave for all parents, including adoptive and foster parents. Learning & Development: We offer every employee an annual educational allowance to explore external professional development. Office Extras: Snacks, coffee, lunch, and commuter benefits for in-office Mitosaurs. Community: Multiple company-wide and team-specific off-sites per year. Hybrid vs. Remote Approach We believe the magic of Miter comes from working side by side. We also believe in work flexibility. For roles that are listed as hybrid , our approach is 3 days a week in the office giving us the chance to connect, brainstorm, and build stronger relationships. If you live within a reasonable commute to either our New York City or San Francisco offices, we ask that you work in our hybrid approach. Otherwise, for roles listed as remote or in other cities where we don’t have an office location, there is no requirement to work in our hybrid approach. We do travel a few times a year for onboarding, company-wide and team specific off-sites! Join our Talent Community Not seeing a role that matches your background right now? Apply to our Talent Community , and we’ll reach out if a role opens up that aligns with your experience! Equal Opportunity Miter provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities. #J-18808-Ljbffr