Branch Manager -- Northern West Coast

Job Description

Job Description

About Neonline Logistics

Neonline Logistics is a rapidly growing final-mile and time-critical freight company operating across major U.S. markets. We specialize in on-demand, airport-rooted delivery solutions for clients who cannot afford to miss a window — from temperature-sensitive medical freight to high-priority commercial cargo.

We are building a team of operators who think like owners, move fast, and hold themselves to a higher standard. Our culture is built on accountability, direct communication, and genuine investment in the people who grow with us.

Please fill up this form: -application-branch-manager/

Position Summary

The Branch Manager – Northern West Coast is a senior operational leadership role responsible for the full performance of Neonline's SFO station. This individual owns driver growth, fleet coordination, client relationship management, regulatory compliance, and station P&L. They are the face of Neonline Logistics in the Bay Area market.

This role is designed for a proven logistics operator with deep roots in time-critical, airport-based freight — someone who understands the urgency of every pickup, the non-negotiability of compliance, and the value of strong client relationships built over years in the field.

Key Responsibilities

Station Leadership & Operations

• Own and manage all daily operations at the SFO station, ensuring service standards, compliance, and performance targets are met consistently
• Work directly with the Director of Operations and CEO during the first 90 days to absorb company vision, co-develop Standard Operating Procedures (SOPs), and establish the foundation for sustainable station growth
• Build, train, and develop a high-performing team — leading by example in a fast-paced, 24/7 logistics environment
• Conduct monthly all-hands driver meetings to review performance metrics, protocols, and company updates
• Deliver structured team training on a weekly or monthly basis based on operational requirements

Driver Recruitment & Workforce Growth

• Manage and retain a fleet of drivers across all vehicle classes: Car, Van, Truck, Box Truck, Tractor Trailer, Reefer Van, and Reefer Truck
• Develop driver retention programs and maintain engagement through consistent communication, performance recognition, and professional development
• Monitor individual driver performance and implement corrective action or coaching plans as needed

Client Relationship Management & Business Development

• Serve as the primary operational point of contact for all SFO-based clients — building trust, resolving service issues, and maintaining long-term partnerships
• Represent Neonline Logistics on client calls and meetings, providing ground-level operational expertise and credibility
• Identify and develop new business opportunities within the Northern West Coast market
• Earn commission on net new client accounts brought in directly — with full company support in the sales process
• Work cross-functionally with the sales team to ensure seamless client onboarding and ongoing satisfaction

Compliance, Safety & Quality Standards

• Ensure full compliance with all TSA regulations, DOT requirements, and airport authority protocols at all times — zero tolerance for gaps
• Oversee the proper handling, documentation, and chain-of-custody for temperature-sensitive freight, including dry ice and cold-chain shipments
• Maintain up-to-date knowledge of federal, state, and local transportation regulations affecting final-mile and airport cargo operations
• Ensure all drivers and station personnel meet badging, credentialing, and security clearance requirements
• Conduct regular audits of operational procedures to identify compliance risks and implement corrective measures proactively

Performance Management & Reporting

• Own the SFO station P&L — managing costs, maximizing revenue, and delivering consistent quarter-over-quarter growth
• Track, analyze, and report on all key performance indicators on a regular cadence to the Director of Operations
• Utilize technology platforms and AI-driven tools to optimize route efficiency, dispatch operations, and workforce scheduling
• Contribute to company-wide strategic planning discussions and represent SFO's needs and opportunities at the leadership level.

Qualifications & Experience Required

• 5+ years of progressive experience in time-critical medical or freight logistics operations, with at least 2 years in a leadership or management capacity
• Demonstrated experience in airport ground operations with a thorough, working knowledge of TSA regulations, DOT compliance, and airport credentialing requirements
• Proven background in on-demand final-mile delivery operations at scale — managing multi-vehicle-class fleets in a high-accountability environment
• Hands-on experience with temperature-sensitive freight handling, including dry ice protocols and cold-chain compliance
• Track record of building and growing a driver workforce — recruitment, onboarding, training, and retention
• Direct client relationship management experience at the operational level — not just internal-facing
• Strong professional network within the time-critical freight and airport logistics ecosystem

Skills & Attributes

• Tech-savvy with hands-on experience using TMS, dispatch, or route optimization platforms; genuine interest in AI-driven operational tools
• Exceptional communicator — equally effective with drivers on the floor, clients in aboard room, and leadership in a strategy session
• Highly organized with the ability to manage multiple high-priority situations simultaneously without losing attention to detail
• Entrepreneurial mindset — able to build systems, processes, and culture from the ground up in a scaling startup environment
• Flexible availability — understands that time-critical logistics does not follow a fixed schedule
• Valid driver's license with a clean driving record
• Ability to obtain and maintain airport security badge and all required clearances for SFO operations
• Willingness to travel for industry conferences, client meetings, and company-wide leadership events as required

Preferred Qualifications

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field — or equivalent professional experience
• Experience managing Reefer and temperature-controlled vehicle fleets in a regulated logistics environment
• Familiarity with IATA cargo regulations and air freight documentation standards
• Prior P ownership at a branch, station, or terminal level
• Bilingual a plus — Spanish strongly preferred given regional driver workforce demographics

Compensation & Benefits

• 15 paid time off (PTO) days per year
• Direct access to and mentorship from the CEO and Director of Operations
• Real decision-making authority — you run SFO, not a checklist
• A genuine family culture built on accountability, trust, and mutual respect
• Ground-floor opportunity to shape the growth trajectory of a fast-scaling logistics company

Benefits :

• 401(k) matching
• Paid time off
• Professional development assistance
• Retirement plan

Ability to Commute:

• San Francisco Bay Area, CA (Required)

Work Location: In person

Please fill up this form: -application-branch-manager/

\nCompany Description

Neonline Logistics provides time-critical delivery and logistics services for businesses that need their shipments moved safely and on time.

We are hiring an experienced Reefer Box Truck Driver for our Los Angeles (LAX) operations. This position involves driving a 26 ft. refrigerated box truck and handling assigned deliveries. Overtime is expected on most working days, providing an opportunity for additional weekly earnings.

Company Description

Neonline Logistics provides time-critical delivery and logistics services for businesses that need their shipments moved safely and on time.\n\nWe are hiring an experienced Reefer Box Truck Driver for our Los Angeles (LAX) operations. This position involves driving a 26 ft. refrigerated box truck and handling assigned deliveries. Overtime is expected on most working days, providing an opportunity for additional weekly earnings.