Boutique Assistant Manager

Job Description

Job Description

Description:

Store Operations & Merchandising  

• Assist the Boutique Store Manager with daily store operations including opening and closing procedures.  
• Help oversee the processing of donated items including sorting, tagging, pricing, displaying, and organizing merchandise.  
• Ensure merchandise is rotated regularly and that excess or unusable items are disposed of appropriately.  
• Maintain attractive, organized, and safe displays throughout the store.  
• Assist with maintaining inventory levels and stocking merchandise as needed.  
• Support the use of point-of-sale systems and ensure accurate processing of sales transactions.  
• Help maintain store cleanliness, organization, and safety standards.  

Staff & Volunteer Support  

• Assist in supervising thrift store staff and volunteers during shifts. 
• Help train volunteers and new staff on store procedures and customer service expectations. 
• Support the scheduling of staff and volunteers to ensure adequate coverage during operating hours. 
• Provide guidance and support to staff and volunteers to ensure tasks are completed efficiently. 
• Communicate concerns, successes, or performance issues to the Boutique Store Manager. 

Customer Service  

• Provide excellent customer service to all guests, donors, and community members. 
• Ensure staff and volunteers maintain professional and welcoming interactions with customers. 
• Address customer concerns and assist in resolving issues when they arise. 
• Promote a positive shopping and donation experience for all visitors. 

Financial & Cash Handling  

• Assist with accurate cash handling, register balancing, and adherence to store financial procedures. 
• Follow agency policies regarding petty cash and store revenue handling. 
• Support tracking of sales data and other operational metrics as requested. 

Marketing & Store Presentation  

• Assist with organizing and displaying merchandise to enhance store appearance and encourage sales. 
• Support promotions, sales events, and community outreach efforts that increase store visibility. 
• Monitor inventory trends and assist in recommending merchandising improvements. 

  Qualifications:  

• Requires ability to sit up to 3-7 hours per day with frequent walking, standing, bending, squatting, pulling and pushing. 
• Requires ability to keyboard at computer for up to 4 hours per day. 
• Occasionally may be required to lift items up to 10 pounds to a height up to 6 feet and 11-25 pounds to a height of 3 feet. 
• Occasionally may be required to carry items up to 30 pounds for distances up to 25 feet.