CUSTOMER SERVICE SPECIALIST II

Customer Service Specialist II

Ensures that customer issues and concerns are answered efficiently and effectively.

Bachelor's degree

Strong analytical skills

Knowledge in management and functions of customer portals

Optimal management of interpersonal relationships

Computer systems (SAP, Microsoft Office and Salesforce)

Excel (high efficiency desired)

Decision making and negotiation skills

Effective communication (Verbal and written)

Problem solving

Sense of urgency and time management

Able to provide solutions to medium complexity

Team player and ability to train others

Flexibility to adapt to changing priorities and business conditions

Ability to work independently

Liaison between customer and TE.

Responds to customer inquiries in timely manner (RMA, delivery status, tracking information, billings, credit status), resolves shipping or invoicing problems, supports liability determination, with the support of cross functional teams.

Maintains close communication with sales, planning and supply chain teams.

Daily external and internal communication with your counterparts, on the ongoing inquiries.

Managing order portfolio and coordinating with internal stakeholders.

Support the execution of improvement actions based on customer feedback and business requirements.

Demonstrates proactiveness and TE values (Accountability, Teamwork, Innovation, Inclusion and Integrity).

Follows standard work and company's objectives to assure ECE.

Assists in relevant management roles, to demonstrate leadership as it applies to their responsibilities within the integrated supply chain.

Ensures timely follow up for customers.

Reviews and tracks past due orders.

Follow up on actions to achieve KPIs

Review, follow up and manages customers portals (daily)

Channels customers complaints, requests and claims.

Receives and process transactions by phone, SAP and email from customers.

Investigate and solves customers complaints.

Follow up and ensures shipments on requested dates.

Attend critical meeting with customer and update meeting files.

Works with Engineering and launching team for new products for customers.

Works with Finance to go over A/R and aligns information for disputes or write offs.

Works with Sales and Finance to go over freight chargebacks for disputes or write offs.

Competencies Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

Job Locations: BLVD INDUSTRIAL NORTE #23 Y BLVD SOLIDARIDAD HERMOSILLO SONORA, Sonora 83118 Mexico

Posting City: Hermosillo

Job Country: Mexico

Travel Required: Less than 10%