Customer Relations Specialist II, Vault (Overnight Shift - Full Time 4 Days/Week)

We’re looking for a Customer Relations Specialist II to join our PSA Vault Customer Relations team. Onsite Requirement This role requires you to be onsite in the office 4 days per week. Shift Schedule Sun-Wed 6pm-4:30am (4 x 10’s) Wed-Sat 6pm-4:30am (4 x 10’s) What You’ll Do Facilitate communication between Vault Customer Care and operational teams regarding damaged inventory items, ensuring accurate documentation and timely customer notifications Utilize Salesforce work order management system to coordinate resolution activities across departments Document inventory exceptions through digital imaging, maintaining comprehensive visual records for assessment and resolution Coordinate shipment logistics for items requiring reholdering, ensuring proper routing to appropriate facilities with correct handling instructions Monitor progress of exception resolution through established 10-day turnaround process, updating stakeholders on status Manage reimaging workflows for corrected items, ensuring proper replacement of digital assets in inventory management systems Maintain Receiving exceptions rack, implementing appropriate resolution procedures based on exception type Alert eBay Operations team regarding order returns, verifying condition and documenting any damage or mislabeling Create and route work orders for label corrections, documenting issues with supporting imagery and coordinating with NJ team for resolution Process damaged/cracked holder exceptions through established workflows, ensuring proper documentation and resolution routing Generate comprehensive exception tracking reports under customer accounts and vault house/vault exceptions categories Conduct periodic quality assurance reviews of Vault House Account inventory, verifying condition prior to listing Initiate review processes for certification discrepancies including label issues, damaged holders, and image inconsistencies Who You Are Proficiency with Salesforce work order management Experience with digital imaging equipment and basic image processing Strong attention to detail in documentation and quality control processes Excellent cross-functional communication skills Ability to follow established workflows while exercising appropriate judgment for exceptions Access to digital imaging equipment for exception documentation Salesforce system access for work order management Physical Requirements Computer Use : Typing, mouse work, and sitting and looking at a computer potentially for long periods of time. Hand Use : Regular hand use for various tasks. Hearing Requirements : Ability to hear alarms, signals, and verbal instructions. Lifting and Carrying : Ability to lift, carry, and move materials up to 40 pounds. Ladder : Use of a ladder to access, retrieve, and organize items stored on shelving units, limiting work at height to brief, one‑handed reaches for small items while maintaining three points of contact. Phone Answering : Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently. Hourly Rate The reasonable estimated hourly rate for this position is $21, plus shift differential pay. Actual compensation varies based on a variety of non‑discriminatory factors, including location, job level, prior experience and skill set. Reasons To Join Us Health Insurance: All full‑time employees are eligible to enroll in Medical, Dental, and Vision Additional Benefits: Full‑time employees are eligible for fertility, commuter, and educational assistance benefits 401(K) Matching Plan: We offer a competitive 401k matching plan to support employees’ future financial goals Vacation: All full‑time employees are eligible for paid vacation Holiday Pay: All regular, full‑time employees are eligible for ten company paid holidays Employee Discounts: Employees receive discounts on select grading services for approved submissions Flexible Hours: Many teams offer flexible schedules with varying shifts and will work with you to accommodate your needs Fun Working Environment: Team members are invited to participate in celebrations, holiday events, and team‑building activities Candidates must be authorized to work in the United States. Collectors uses e‑Verify to validate eligibility to work legally in the United States. We are aware of fraudulent job offers claiming to be from Collectors. We never ask for personal information such as bank accounts, Social Security numbers, or national IDs, nor do we request payments for business equipment. If you suspect fraud, please email View email address on click.appcast.io. We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. A diverse team better serves our community of collectors. If you require an accommodation to apply or interview with us due to a disability or special need, please email View email address on click.appcast.io. U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants. If you are based in California, you can read information for California residents here. #J-18808-Ljbffr Dormont Manufacturing Co