People and Culture Generalist

Job Description dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 127 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals. What We Offer Comprehensive Benefits Package: Full-time employees are eligible for 401(k) and healthcare benefits including Medical, Dental & Vision. Complimentary Daily Meals: Enjoy FREE breakfast, lunch, and dinner during your shift. Our Mission To be the world’s most admired air and travel provider Our Core Values We Are Safe We Are Future Thinkers We Play To Win We Respect Everyone and Work As A Team Position Summary The People & Culture Generalist is responsible for the successful execution of day-to-day HR practices at the unit level while supporting dnata Catering USA's people strategy. This role acts as a trusted advisor to employees and leaders, guiding fair and compliant employee practices, reinforcing dnata’s values, and driving a culture of safety, inclusion, and high performance. Employee Relations & Compliance Serve as the first point of contact for employee relations and policy concerns. Resolve employee disputes and union grievances for kitchen. Conduct effective, thorough and objective investigations, as necessary. Conduct preliminary investigations for infractions; elevate complex ER matters to the Employee Relations Manager. Ensure compliance with federal, state, and local employment laws, including union CBA adherence. Support corrective actions and maintain appropriate documentation with fairness and consistency. Recruitment & Onboarding Partner with Talent Acquisition to ensure seamless local hiring and onboarding. Lead on-site orientation and support timely completion of new hire documentation and training. Represent dnata at local recruitment events and job fairs to promote employer branding. Training & Development Monitor compliance training completion (e.g., MLZ, safety, and unit-specific). Promote upskilling opportunities, Train-the-Trainer initiatives, and talent development efforts. Support succession planning and mentorship initiatives at the unit level. Performance & Culture Champion dnata’s People Experience focus areas: teamwork, belonging, wellbeing, and recognition. Support leadership in applying consistent and meaningful performance feedback and evaluations. Facilitate action plans following culture surveys and recognition programs. People Operations & Administration Maintain accurate records in the HRIS and ensure confidential handling of employee files. Support coordination of time, attendance, leaves of absence, and employee changes. Collaborate with payroll, benefits, and HR systems teams to resolve issues and ensure timely processing and accuracy of all data submitted to payroll/shared services. Safety Receives and responds to employment‑related claims from various government or public agencies up to and including WC Claims; recommends settlement or defense based on actual investigation of facts. Responsible for ensuring all employee injuries are processed timely, and managed end‑to‑end, i.e., return to work, light duty accommodations, etc. Nonessential Functions Other duties as assigned. Education Bachelor’s degree in HR, Business Administration, or related field. 3+ years of HR experience, preferably in a unionized environment. Strong knowledge of U.S. labor laws and employee relations practices. Excellent interpersonal skills with a focus on coaching, service, and collaboration. HR certification (e.g., PHR, SHRM-CP) is a plus. Must be able to complete dnata’s TTT and Master Training certification within 180 days of employment. dnata Group HR Values All People & Culture (HR) team members are expected to uphold and demonstrate dnata’s Group HR Values and refreshed Global Values in their daily work. These values serve as the foundation for behavior, decision‑making, and collaboration. HR team members will be held accountable for consistently reflecting these values in how they support employees, partner with the business, and contribute to the broader people strategy. Safety & Security – We support a culture of wellbeing by creating and maintaining a safe and secure environment for our people. Collaboration – We work together as one HR, leveraging each other’s strengths and striving toward shared goals for the success of the organization. Integrity – We maintain strong ethical principles even when it’s challenging and always act in the best interests of our people and the organization. Respect – We value the dignity, rights, and contributions of our colleagues, and create a culture of mutual consideration, understanding, and respect. Accountability – We are ambassadors who take ownership of our actions and decisions and consistently deliver results as part of a high‑performing community. Refreshed dnata Global Values We are safe – We prioritize safety in every action and decision we make. We play to win – We drive results and celebrate success. We respect everyone and work as a team – We treat people with dignity and achieve more through collaboration. We are future‑thinking – We innovate, adapt, and continuously improve. We believe that diversity and inclusion are fundamental to creating a strong workplace and community. At dnata, we’re proud that our workforce is as diverse as the customers we serve. And we’re committed to nurturing your talent with mentoring, volunteer and professional development opportunities. We welcome everyone. Our employee resource groups are one of the many ways we champion diversity and inclusion at dnata. Notice Regarding Background Checks (State Law Disclosures) California: Pursuant to the California Investigative Consumer Reporting Agencies Act (Cal. Civ. Code § 1786 et seq.), dnata Catering may obtain an investigative consumer report that may include information regarding your character, general reputation, personal characteristics, or mode of living. You have the right to request a copy of any report obtained. New York: In accordance with Article 23‑A of the New York Correction Law and the New York Human Rights Law, background checks will be conducted only as permitted by law, and any employment decision based on criminal history will follow required legal standards and notice requirements. Massachusetts: Pursuant to the Massachusetts Consumer Reporting Act (M.G.L. c. 93, § 52 et seq.) and the Massachusetts CORI statute (M.G.L. c. 6, § 172), dnata Catering may obtain a consumer report or criminal offender record information for employment purposes, consistent with state law. Applicants may request a copy of any report obtained. New Jersey: In accordance with the New Jersey Opportunity to Compete Act (N.J.S.A. 34:6B‑11 et seq.) and applicable consumer reporting laws, background checks will be conducted only as permitted by law, and applicants will receive required notices and rights regarding any consumer report obtained. Texas: Background checks may be conducted in accordance with applicable Texas law and the Fair Credit Reporting Act. Applicants will receive required disclosures and authorizations prior to any consumer report being obtained. Tennessee: Background checks may be conducted in accordance with applicable Tennessee law and the Fair Credit Reporting Act. Applicants will receive required disclosures and authorizations prior to any consumer report being obtained. #J-18808-Ljbffr