Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Training & development
• Paid time off

ABOUT OUR AGENCY:
What drew me into State Farm was the opportunity to grow as much as I was willing to work a true get out what you put in business where I could build something meaningful while helping people in my community. Once I realized that, I never considered anything else. I started in 2014 with no insurance experience, got all four licenses, learned from the best, and opened my first State Farm office just 3.5 years later. A decade in, I now operate two locations and have had the privilege of seeing my own team members grow into leaders including one who went on to open his own agency in Louisville, KY. That remains one of my proudest milestones.

Our culture is best described as purposeful. I value self-starters who take ownership of their development and bring competitiveness, curiosity, and a positive mindset to the table. We invest heavily in professional growth with continuing education, coaching, and long-term career paths from leadership within our two offices, to opportunities with State Farm corporate, to pursuing agency ownership. High performers may also earn international travel trips and early Fridays when weekly targets are met.

We believe life is too short to work somewhere where the paycheck is the only perk. Here, youll find a place that challenges you, supports you, and helps you uncover the best version of yourself through hard work, accountability, and the right mindset. If youre coachable, driven, and ready to grow, this is the kind of office where your career can truly take off.

ROLE DESCRIPTION:
As a Customer Service Representative with Andrew Wade State Farm, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist clients with policy changes and updates.
• Process insurance claims and follow up with clients.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.