Customer Care Specialist (Member Placement Focus)

Job Description

Job Description

Description:

Customer Care Specialist (Placement Focus) Salt Lake City, UT | Full-Time | 100% On-Site

What You’ll Do (aka your impact):

Help Build Belonging. Create Community. Change a Girl’s Story.

Looking for more than just a job? At Girl Scouts of Utah, you’ll help girls and volunteers find their place, build confidence, and create lifelong connections . As a Customer Care Specialist (Placement) , you’re not just answering questions—you’re helping people belong . You’ll be the go-to person who turns interest into action and helps grow our community:

Connect & Convert

• Guide future Girl Scouts and volunteers from “I’m interested” to “I’m in!”
• Follow up on leads and help families find the right fit
• Share the value of Girl Scouts in a way that feels real and exciting

Match People to Purpose

• Place girls into the right troops and experiences
• Help adults find meaningful volunteer roles
• Support new volunteers through onboarding (yes, including background checks)

Keep It Organized (Without the Chaos)

• Manage member data and placements in Salesforce and other systems
• Process registrations, transfers, cancellations, and updates
• Spot trends and help identify communities that need more support

Be a Customer Experience Pro

• Answer questions across phone, email, chat, and in-person
• Deliver fast, friendly, and real support
• Help solve problems—80% at first contact

Why This Role is Perfect for You

• You love helping people feel seen, heard, and included
• You’re organized but also great with people
• You’re curious, adaptable, and not afraid of learning new systems
• You want your work to actually mean something

What You’ll Get

• A mission-driven role where your work directly impacts girls and communities
• A collaborative, inclusive team that values your voice
• Real growth opportunities (skills + career path)
• A structured ON_SITE schedule with some flexibility: 
  • 10:00–7:30 (Mon–Thurs)
  • Friday half-day 
  • Some evening/weekend availability may be required for events.
• Excellent Health, Life and Supplemental Insurance
• 401(k) Retirement benefits - with up to a 4% match, vested immediately!
• Opportunity to participate in Employee Resource Groups designed to impact DEIRJ
• GENEROUS Paid Time Off: 43 days per year total!!!!!

The Must-Haves

• At least 1 year of customer service or admin experience
• Comfort with tech (CRMs like Salesforce = a plus)
• Strong communication skills (you keep it clear, kind, and human)
• A passion for community, equity, and making an impact

Bonus Points If You:

• Speak Spanish
• Have nonprofit or volunteer experience
• Love working in fast-paced, people-focused environments

The Bottom Line

This isn’t just a support role—it’s a community-building role .
You’ll help girls find their people, volunteers find their purpose, and families find something bigger than themselves.

Ready to make an impact? Apply now and help us build the future—one connection at a time.

Requirements:

Must have a reliable vehicle for transportation, current Utah driver’s license, and automobile insurance.

Physical Demands:

The physical demands described here are representative of those that an employee must successfully perform the essential functions of this position. Reasonable accommodation can be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this position, the employee is regularly required to:

• Speak clearly to ensure listeners understand and comprehend the speech of others.
• Ability to view a computer screen for extended periods of time.
• See details of objects that are less than a few feet away.  
• See differences between colors, shades, and brightness. 
• Stand, walk, and/or sit for extended periods of time.  
• Lift and/or move up to 35 pounds.
• Stoop, kneel, crouch, or crawl. ‘
• Demonstrate the good manual dexterity required to use common office equipment (e.g., computers, mobile devices, calculators, copiers, scanners).  

Core Competencies

• Business-First mindset
• Communicator 
• Critical Thinker 
• Leadership and Stewardship 
• Customer Centric 
• Digital, Virtual and Technical Proficiency 
• Financial Acumen 
• Learning and Innovation 
• Relational Intelligence 
• Commitment to Diversity, Equity, Inclusion, and Racial Justice 
• Alignment with Girl Scouts of Utah’s Mission