Case Manager

Title : Case Manager
Location : Remote (Preference towards candidates in Dane County, WI)
Job Type : Contract (13 months)
Compensation : $36.06 - $52.88/hr
Industry: Health Insurance

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About the Role
Our client, a leading health plan organization, is seeking a Behavioral Health Case Manager to support members with complex behavioral health needs. This fully remote, telephonic role focuses on helping members navigate the healthcare system, improve health outcomes, enhance quality of life, and effectively access appropriate resources and services.
The Case Manager will collaborate with members, families, caregivers, healthcare providers, and interdisciplinary teams to deliver coordinated, member-centered care. No in-person member meetings are required.
Candidates located in Wisconsin, particularly those familiar with healthcare and community resources in Dane County, are preferred. Job Description

• Conduct comprehensive assessments to identify members' behavioral health, clinical, and social needs.
• Develop, implement, monitor, and update individualized care plans.
• Provide telephonic case management for members with complex and chronic behavioral health conditions.
• Coordinate services across the healthcare continuum to support established plans of care.
• Collaborate with members, families, caregivers, providers, and interdisciplinary care teams.
• Help members navigate healthcare services and identify appropriate clinical and community resources.
• Support improved health outcomes, quality of life, and appropriate utilization of healthcare resources.
• Manage multiple complex cases and priorities in a fast-paced environment.
• Use multiple computer systems and healthcare management tools to document and coordinate care.
• Provide professional, empathetic, and solution-focused support to members.
• Work toward established departmental and case management benchmarks.
• Take the lead when necessary to negotiate, coordinate, and access appropriate resources for members.

Remote Work Requirements

• This is a 100% remote, telephonic position . No in-person member meetings are required.
• Candidates must be able to maintain a professional remote work environment.
• Candidates will be required to provide an internet speed test screenshot as part of the submission process.
• Internet connection must meet the following minimum requirements:
  • Download speed: 25+ Mbps
  • Upload speed: 5+ Mbps
  • Ping: Less than 100 ms
• Candidates located in Wisconsin , particularly those familiar with resources in and around Dane County , are preferred.

Qualifications
Required

• Associate or bachelor’s degree in nursing and a current, unrestricted RN license in the state of residence, or
• Master’s-level social work education and a current, unrestricted advanced practice social work license in the state of residence.
• 5+ years of clinical nursing or social work experience with a focus on behavioral health.
• Experience working with vulnerable and complex populations in a clinical, home care, or telephonic environment.
• Strong clinical foundation and familiarity with chronic mental health conditions.
• General working knowledge of the healthcare continuum and how various healthcare services work together.
• Experience working with individuals across multiple age groups, ethnicities, socioeconomic backgrounds, and specialty care areas.
• Experience managing multiple computer systems and tools.
• Strong analytical and clinical decision-making skills.
• Excellent verbal, written, and customer service skills.
• Ability to manage multiple complex issues and make decisions in a fast-paced, changing environment.

Preferred

• Certified Case Manager (CCM) certification.
• Clinical social work licensure.
• Direct case management experience.
• Experience providing case management in a telephonic environment.
• Familiarity with healthcare, behavioral health, and community resources in and around Dane County, Wisconsin.

Benefits
Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary:  How to Apply
Take the first step on your new career path!  To submit yourself for consideration for this role, simply click the apply button and complete our mobile-friendly online application. Once we’ve reviewed your application details, a recruiter will reach out to you with next steps! Equal Opportunity Statement
As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!