Dispatcher/Scheduling Coordinator

Responsive Recruiter

The Dispatcher / Scheduling Coordinator is responsible for keeping the daily schedule organized, bookable, and efficient. This role manages incoming calls, web leads, customer scheduling, crew assignments, route adjustments, and end-of-day readiness so that our crews can serve customers well and stay productive. This person must be responsive, organized, calm under pressure, and focused on one core idea: Always be available. That means answering calls, calling customers back quickly, keeping the schedule open for bookings, reducing crew dead time, and making sure every job has the information needed before the crew arrives.

Key Responsibilities

Answer the phone from call center during business hours

Customer Communication

Booking and Scheduling in Vonigo Call Center

Support Crew Assignment

Route and Schedule Management

End-of-Day Readiness

Skills and Qualifications

The ideal candidate is:

• Highly organized
• Comfortable answering phones
• Calm when schedules change
• Good at solving problems quickly
• Friendly and professional with customers
• Comfortable using scheduling software
• Able to think ahead and spot problems before they happen
• Good at prioritizing urgent tasks
• Clear and detailed in written notes
• Able to communicate with both customers and crews
• Comfortable making judgment calls and escalating when needed

A Successful Dispatcher / Scheduling Coordinator Will:

• Keep missed calls and delayed callbacks to a minimum.
• Book jobs quickly and accurately.
• Keep web leads from sitting unanswered.
• Reduce crew downtime.
• Keep trucks and containers ready for the next day.
• Make sure crews have accurate job notes.
• Assign the right crews to the right jobs.
• Help customers feel confident and taken care of.
• Keep the schedule profitable, flexible, and organized.

Core Expectations

• Answer the phone.
• Call back within 5 minutes.
• Keep Vonigo updated.
• Assign crews before jobs are dispatched.
• Confirm access notes and special instructions.
• Know what is in the trucks and containers at the end of the day.
• Keep the schedule moving.
• Always be available.

Physical Requirements

This is primarily an office/dispatch role, but the employee may occasionally need to:

• Walk around trucks or containers to check status.
• Communicate with crews in the field.
• Look at photos or job details to help estimate job needs.
• Assist with basic office or operations tasks as needed.

Work Environment

This role works closely with the owner, crews, estimators, drivers, call center, and customers. The environment is fast-moving, and priorities can change quickly throughout the day. The right person will be able to stay calm, communicate clearly, and keep the day moving even when plans shift. This job can be conducted at home with occasional in-person meetings or truck inspections.

Summary

The Dispatcher / Scheduling Coordinator is a key part of the operations team. This person protects the schedule, supports the crews, serves the customers, and helps the company capture revenue by being responsive and organized. The right person for this role understands that dispatch is not just about filling boxes on a calendar. It is about keeping the business available, efficient, and ready to say yes.

Flexible work from home options available.

Compensation: $15.00 - $19.00 per hour

The amount of waste that ends up in landfills on a daily basis is astronomical. We believe that a lot of this is avoidable, and with just a little attention to detail — and a lot of love for our planet, we can help reverse this growing problem.

At The Junkluggers, we do junk removal The Green Way™ by treating customers and their items with care, respect, and by minimizing what ends up in a landfill. Our Junkluggers family is committed to helping customers and the community each and every day. Our passion for the environment is a core piece of who we are, it's our mission and it's embedded in our company culture.