Part-Time, Retail Supervisor

Part-Time, Retail Supervisor

The New York Islanders Hockey Club is one of the most iconic franchises in professional sports, with a deeply passionate and loyal fan base that is second to none. Built on a Dynasty in the 1980's with four straight Stanley Cup Championships and 19 consecutive playoff series wins, our history has defined a legacy that remains untouched in professional sports. In 2021, the New York Islanders moved to our new permanent home, UBS Arena. This state-of-the-art venue, which was built for hockey and made for music, is nestled within the historic Belmont Park a storied landmark of New York. UBS Arena features best in class facilities and amenities, including premium suites, clubs, and lounges that offer boutique hospitality to elevate the guest experience.

We are hiring a Part-Time, Retail Supervisor. If you have a passion for retail leadership within the sports & entertainment industry and enjoy motivating a team while creating a memorable shopping experience for our fans, we want to get to know you. The Retail Supervisor acts as a shift leader on the sales floor, guiding our Retail Brand Ambassadors and ensuring every guest has an exceptional experience shopping the Islanders and UBS Arena team stores. You will report to the Assistant Manager, Pro Shops and serve as a key point of contact on the sales floor during home games and events, balancing hands-on selling with oversight of daily store operations, inventory accuracy, and team performance.

Show Us You Can:

• Supervise and support Retail Brand Ambassadors on the sales floor during shifts, providing guidance, coaching, and clear direction
• Open and close retail store locations, including handling bank deposits, store keys, and point-of-sale reconciliation
• Monitor the retail sales floor and cash wrap areas to ensure customers receive an exceptional fan experience, the store presentation is clean and organized, and safety standards are maintained
• Promote our brand and product in a positive and enthusiastic manner, engaging guests to create a unique and individualized shopping experience
• Assist in training and onboarding new Retail Brand Ambassadors
• Receive shipments from vendors and verify the accuracy of package contents
• Assist in conducting cycle counts and physical inventory
• Help maintain accurate merchandise inventory and communicate low-stock items to the Assistant Manager
• Support the Assistant Manager with staff scheduling and shift coverage
• Fulfill and process interdepartmental orders and transfers as needed
• Act as manager-on-duty in the absence of the Assistant Manager, escalating issues as appropriate
• Support and collaborate with Sponsorship, Ticketing, Premium, Marketing, Game Presentation, Hockey Operations, and other departments as required

Your Training & Talent:

• High school diploma or equivalent required; some college coursework a plus
• 1-2 years of experience in a retail environment
• Prior experience leading, training, or mentoring others preferred
• Excellent interpersonal, communication, and customer service skills
• Strong organizational and time management skills
• Ability to handle multiple priorities and adapt to shifting priorities in a fast-changing environment
• Comfortable making decisions independently and resolving issues on the sales floor
• Experience & proficiency with Retail POS and inventory management systems a plus
• Flexible schedule with the ability to work nights, weekends, holidays, and events; must have availability to work 80% of scheduled events monthly
• Previous experience in retail at a sports or entertainment venue a plus
• Ability to walk, stand and sit for long periods of time
• Ability to lift and/or move up to 25 pounds

Where You'll Go:

• Work home games and events at the Islanders team stores at UBS Arena

What Skills You'll Use:

• Flexibility : Switch gears on a moment's notice and adapt to shifting priorities
• Motivation : Leverage your personal skills to drive results and influence success
• Autonomy : Manage your time, work independently, and prioritize tasks
• Collaboration : Liaise with cross-functional internal teams and establish positive relationships
• Creativity : Think outside the box, bringing innovative ideas to the table
• Accountability : Take ownership of your work
• Conflict Resolution : Show off your problem solving and decision-making skills

What's in it for You:

• Expanding your experience with an iconic NHL franchise in our quest for a 5th Stanley Cup
• Experience and growth in the sports and entertainment industry

The New York Islanders are an equal opportunity employer and value diversity at our organization. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.