Technology Operations Manager, Digital Strategy

Technology Operations Manager, Digital Strategy Location: Salt Lake City, Utah Are you a visionary IT Operations Manager with deep expertise in cloud, applications, and ITSM? Zions Bancorporation invites you to lead our innovative Digital Strategy team in Salt Lake City. This is a unique opportunity to spearhead entrepreneurial projects, drive the future of digital banking with cutting‑edge technology, and make a significant impact on our business. If you are a leader ready to advance your career, we want to hear from you. About Zions Bancorporation Join Zions Bancorporation, a premier financial services company with over $70billion in assets, and help us build the bank of the future. We thrive in a fast‑paced, data‑driven environment where innovation and diverse perspectives are paramount to delivering an unparalleled client experience. We invest in your success through career growth initiatives and a culture that values diversity, creating a space of belonging for all our team members. The Role: Shaping Our Digital Foundation As digital transformation reshapes the banking landscape, our vision is to deliver intuitive, efficient, and engaging digital experiences. As our IT Operations Manager, you will be the guardian of this vision. You will lead the charge in creating and maintaining a cloud‑native, innovative, and secure foundation for all our in‑house digital solutions. This critical role ensures the seamless performance and unwavering reliability of our services, directly architecting our digital future. Key Responsibilities Lead & Inspire: Guide a high‑performing technology and operations team to execute critical business functions and achieve strategic digital objectives. Drive Cloud Excellence: Champion the adoption of cloud best practices, ensuring safety, soundness, and the rapid delivery of business outcomes. Build Strategic Partnerships: Cultivate strong relationships with stakeholders across business, product, technology, risk, suppliers, and operations. Ensure Operational Resiliency: Guarantee 24/7 uptime for mission‑critical applications through proactive management of software, demand, and monitoring systems. Develop Team Capability: Foster a team with advanced technical skills, deep business domain expertise, and the capacity to meet ambitious organizational goals. Optimize Performance & Cost: Manage vendor relationships and the total cost of ownership, leading annual budgeting, forecasting, and reporting for your team. Embrace Agile Delivery: Serve as a Technology Foundation Product Owner/Project Manager (POPM) within an Agile/Kanban value delivery system. Innovate with AI: Guide strategic recommendations for integrating Artificial Intelligence to enhance Development, IT Operations, and Business user capabilities. Qualifications Education: Bachelor's degree in Computer Science, Information Systems, or a related field. Professional certifications (e.g., ITIL, CKA) are highly desired. Leadership Experience: 6+ years of proven success leading, mentoring, and cultivating high‑performing, cross‑functional IT operations teams. Cloud Expertise: 5+ years driving the delivery of cloud‑ready and cloud‑native infrastructure, leveraging public cloud services (Azure experience is a significant plus). Technical Acumen: Deep experience with solutions such as Endpoint Management, Networking, Infrastructure as Code (IaC), Automation, Middleware, and ITSM. Compliance: Experience delivering against SOC2 Type II or other technology compliance certifications in FinTech or Banking is highly preferred. Operational Excellence: A track record of leading application technology operations, instrumenting on‑call rotations, and driving automation and help‑desk improvements. Change Leadership: Proven ability to act as a change agent, modernizing operations with disruptive technologies and a forward‑thinking mindset. Communication & Organization: Exceptional analytical, interpersonal, and communication skills, with excellent leadership and organizational abilities. Work Location This role requires regular face‑to‑face collaboration with teams, stakeholders, and executives in Salt Lake City, Utah. We welcome local candidates, those willing to relocate, or remote professionals who can commit to regular travel. Medical, Dental and Vision Insurance - START DAY ONE! Life and Disability Insurance, Paid Parental Leave and Adoption Assistance Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience Mental health benefits including coaching and therapy sessions Tuition Reimbursement for qualifying employees Employee Ambassador preferred banking products Visa Sponsorship This Technology Operations Manager, Digital Strategy position is currently not eligible for employment visa sponsorship (e.g., H-1B visa). This includes, for example, situations where a candidate may have temporary work authorization while enrolled in school or upon graduation (e.g., CPT, OPT) but would need H-1B visa sponsorship within a few years of employment in order to maintain employment eligibility. This position will be open until filled. All candidates, including those with criminal histories, will be considered for employment. However, a background check adjudicated consistently with the FDIC Section 19 regulation will be completed on any candidate who accepts a conditional job offer from the Company. Because the Company is a financial institution, the FDIC guidelines apply to all positions within the company and as such any and all job duties have a direct relationship to a candidate’s criminal history and that criminal history would need to align with the FDIC Section 19 regulations. Zions Bancorporation, National Association prohibits illegal discrimination and reaffirms its policy of providing Equal Employment Opportunity (EEO), by extending equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, protected veteran status, military service, sexual orientation, gender identity, genetic information or any other characteristic protected by applicable federal, state or local law. It is the Company’s policy not to discriminate because of a person’s relationship or association with a protected veteran. This includes spouses and other family members. Also, Zions will safeguard the fair and equitable treatment of protected veteran spouses and family members with regard to all employment actions and prohibit harassment of applicants and employees because of their relationship or association with a protected veteran. Applicants Requesting Accommodations: If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access our career site. You can request reasonable accommodations by contacting us at View email address on click.appcast.io or View phone number on click.appcast.io. Please email your resume/cover letter, indicate what position you are interested in and include “Accommodation needed” in the subject line to ensure your information is routed to the appropriate contact. Click here to view applicable Federal, State and/or local employment law posters. 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