Wellness Associate

Job Description

Job Description

ESPERANZA HEALTH CENTER

POSITION DESCRIPTION: Wellness Associate

DEPARTMENT: Operations/Fitness

SUPERVISOR: Fitness Manager

WORK HOURS: 20 hrs week/M-F

TRAVEL: Less than 10%

HOURLY RANGE: 15.50 to 16.75

STATUS: Non-exempt, part-time

Who We Are:

Esperanza Health Center is a multicultural ministry providing holistic healthcare to the Latino and underserved communities of Philadelphia. We seek to fulfill our mission by providing affordable, high-quality, bilingual and multicultural primary health care services in Jesus’ name, regardless of ability to pay, to all those in our community who seek care.

Position Summary:

Wellness Associates work in our Fitness Center to help provide the best possible customer experience for our Fitness Center members and guests. They ensure the upkeep and safety of the gym environment, and together with the Fitness Manager work to achieve fitness expansion goals. Wellness Associates assist in participant enrollment and maintenance of memberships, recruitment, check-in/check-out services, provision of tours, maintaining fitness equipment and fitness instructor schedules.

Essential Functions:

• Guest Tours
• Greet every member with exceptional customer service.
• Execute all opening/closing operational procedures to ensure the club runs smoothly
• Effectively manage gym software and tracking systems
• Generate leads from daily calls, email, texts and more
• Actively participate in ensuring the club is safe and organized.
• Light cleaning/disinfecting of all gym areas, including shower room
• Assist fitness manager with recruitment/outreach to potential participants/members or with other promotions
• Collection of monies related to fitness membership, on-site purchases, or childcare
• Assist with conflict resolution, as needed
• Interact with other teams to meet Esperanza goals (e.g, Community Health and Wellness, Behavioral health, etc.)
• Maintain confidentiality regarding patient information

Competencies:

• Exceptional customer service skills
• Attention to detail, ability to multitask
• Demonstrated ability to work well with people of various ages, backgrounds, ethnicities and life experiences
• Ability to travel to multiple locations
• Serves all people in a Christ-like manner, with respect, humility and love.
• Basic knowledge of computer system usage

Knowledge, skills and qualifications

• High School Diploma or equivalent preferred
• Bilingual English/Spanish preferred
• Experience in serving in urban environments. Familiarity with Kensington community preferred
• CPR/AED certification preferred
• Previous sales or customer service experience preferred
• Want to work in a Christian healthcare ministry with like-minded team members who are compelled by the love of Christ to offer care to all in need.

Working Conditions:

• Requires the ability to travel to other office locations
• Flexible work schedule, including Saturday and Sunday
• Ability to lift up to 60 lbs
• Walking, bending, reaching, lifting required

You May Be a Good Fit If You:

• Are 18 years or older
• Have a High School diploma or GED Equivalency
• Are be assertive, enthusiastic, and punctual
• Are comfortable engaging members and upholding policy
• Function well in a fast-paced environment
• Are able to multitask and maintain composure
• Are Customer oriented and able to adapt/respond to different types of personality
• Have previous sales experience (1 year or more)
• Are passionate about the fitness industry
• Have a valid CPR/AED Certification
• Are bilingual in English and Spanish
• Want to work in a Christian healthcare ministry with like-minded team members who are compelled by the love of Christ to offer care to all in need.