Access Coordinator III - Behavioral Health Service Line

Clinical Staff - Medical Ancillary Support

The Access Coordinator III position works under supervision to function as a patient resource for all scheduling and billing questions. They also facilitate comprehensive patient data collections, timely and accurate billing, prompt collections of payment for services rendered, facilitates scheduling coordination and conflicts. This position must be able to perform all duties of the Access Coordinator I & II level, and perform other duties to support the patient care activities as needed.

Qualifications

Minimum Qualifications:

• High School, GED, or formal education equivalent
• Three year's experience in registration or scheduling in a healthcare environment
• Good communication skills, computer/basic keyboard skills, telephone etiquette skills, and general knowledge of office machines including printers and scanners
• Excellent customer service skills
• Knowledge in basic medical terminology required

Preferred Qualifications:

• CHAA Certification

Additional Information: $17.72 hourly rate and work shift 8:00 a.m.- 4:30 p.m., with occasional coverage of 5:30 a.m.- 2:00 p.m.

Job Requirements:

• Coordinate and perform complex patient registration, scheduling, and access functions.
• Schedule hospital procedures, clinic appointments, diagnostic services, and other patient services.
• Verify patient demographics, insurance coverage, eligibility, and authorization requirements.
• Obtain and accurately document required patient and financial information.
• Review referrals and orders to ensure appropriate documentation and scheduling requirements are met.
• Resolve complex scheduling, registration, insurance, and patient access issues.
• Serve as an escalation resource for Access Coordinators and other front-end staff.
• Assist patients with questions regarding appointments, registration requirements, insurance, and hospital services.
• Communicate with physicians, nurses, clinical departments, insurance companies, and other healthcare professionals to coordinate patient services.
• Identify discrepancies or missing information and take appropriate steps to correct them.
• Ensure accurate data entry into electronic medical records and scheduling/registration systems.
• Assist with pre-registration and financial clearance activities when applicable.
• Follow hospital policies, HIPAA requirements, payer guidelines, and regulatory standards.
• Maintain confidentiality and protect sensitive patient information.
• Monitor work queues and prioritize time-sensitive patient requests.

Physical Requirements:

• Stand: Frequently
• Sit: Frequently
• Walk: Occasionally
• Bend, crawl, crouch, kneel, stoop or reach overhead: Frequently
• Lift and carry weight: 25 lbs
• Push and pull weight: 25 lbs
• Use hands to touch, handle or feel: Frequently
• Talk: Continuously
• Hear: Continuously
• Taste or smell: Occasionally
• Read, concentrate, think analytically: Continuously
• Physical Environment: Inside Medical Facility Environment

Salary Information: Commensurate with education and experience

Required Documents to Apply: List of three Professional References (name, email, business title), Resume

Optional Documents:

Recruitment Contact Information: Please contact View email address on click.appcast.io for any recruiting related questions.

All application materials must be uploaded to the University of Arkansas System Career Site

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements: Annual TB Screening, Criminal Background Check

This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.

Constant Physical Activity: Hearing, Sitting, Talking