Customer Service Rep

Job Overview

To provide a high level of customer service to Internal and External Customers, by following policies and procedures and theability to release correct information by guideline through Public Information Act.

Responsibilities
• Review/Approved Officers and Telephone Reporting Unit (TRU) reports for accuracy, spelling and missing Information
• Assist in releasing and searching records from government agency or other law enforcement
• Assist front counter (cashiering) efficiently and accurately enter transactions to the cash register; balance cash drawer, complete daily balance/deposit
• Traffic clerk mails out all approved traffic accidents and email any traffic accidents pertaining to TXDOT property
• Greet/direct walkin in clients
• Answer phone calls and provide internal/external customer service
• Distribute mail; maintain inventory and supply orders
• Review/approve Officer/TRU reports
• Assist front counter (cashiering); enter transactions into cash register; balance cash drawer and complete daily balance/deposit
• Provide excellent customer service
• Assist the public with open record requests
• Providing and meeting the needs of all government agencies requesting reports thru phones, email walk-Ins
• Searching records thru I/Leads, Old RMS (Phoenix), Cad, vlslweb and netviewer.
• Assist the front counter in translating for Spanish speaking customers
• Review/Approve Officers/TRU reports
• Enter transactions in cash register, balance drawer, complete daily balance/deposit
• Vendor liaison; update permits; research invoices and appeals, provide program info to the public
• Maintain permit records, incident research, address verifications, and monthly billing amounts
• Train new employees on report review
• Ensure all records (stolen vehicles, runaways, license plates, boat motors, stolen weapons, protective orders) are complete, accurate, or active that have been entered into TCIC/NCIC by this agency and certification letter returned to DPS by deadline
• Enter protective order from county or family violence
• Review/approve Coplogic reports
• Search records through I/Leads, Old RMS, Net Viewer, Cads, and Visiweb
• Scan victim statements, mental commitment forms, impound sheets, attachments, auto theft/burglary affidavits, report requests, jackets, handwritten reports, supplemental reports and other documents into RMS
• Process CD's from property
• Update juvenile jackets and spreadsheet
• Process expungements, file documents, process files for offsite storage
• May be asked to perform other duties as assigned

Position Type and Typical Hours of Work

• Non-Exempt - Full-Time
• Flexibility to work evenings, weekends, and holidays is a schedule requirement
• In the event of an emergency, employees are required to work to provide for the safety and well-being of the public, including the delivery and restoration of vital services

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified in this position. This job description is subject to change as the needs and requirements of the job change.

Qualifications
• High School Diploma / GED
• Two (2) years of experience

Licenses and Certifications
• TCIC/NCIC Certification within six (6) months of hire
• TLETS Certification within six (6) months of hire
• CJIS Certification within six (6) months of hire


Required
• A valid driver's license is required; successful out-of-state candidates must be able to obtain a valid Texas driver's license within 90 days of hire

Employment Testing

Employment is contingent on passing any post-offer pre-employment screening as listed below:
• Criminal Background Check: Yes
• Motor Vehicle Record Check: Yes
• Drug Screening: Yes
• Physical Exam: Yes

Basis of Rating

A recruitment consultant will evaluate all applications against the posted qualifications and may request additional information. The city may also conduct additional skill assessment tests, in addition to the panel interview.

Supplemental Information
• Any position that lists a minimum qualification for education level and/or license/certification will require the applicant to provide proof of documentation if selected for hire into the position with the City of Corpus Christi.

The City of Corpus is an Equal Opportunity Employer and complies with the Americans with Disabilities Act and Uniformed Services Employment and Reemployment Rights Act (USERRA). If you require an accommodation in order to apply for a position, please request assistance from the Human Resources Department.