Sales Associate

Job Description

Job Description

The Sales Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness. 

Essential Duties & Responsibilities 

Include the following. Other duties may be assigned. 

Customer Service: 

• Provide a positive representation of Ace Hardware. 
• Proactively assist customers in solving problems. 
• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store. 
• Possess a friendly outgoing demeanor; work well with customers as well as associates. 
• Ensure all pages and calls are answered promptly, courteously and effectively. 
• Forward any customer complaint that cannot be handled to a member of management. 
• Possess strong product knowledge and knowledge of store layout and location of products. 
• Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time. 

Store Operations 

• Assist in creating a positive, professional and safe work environment. 
• Assist with receiving, checking in and stocking of merchandise throughout the store. 
• Assist with maintaining back stock levels. 
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area. 
• Assist with providing a clean and orderly sales floor, including end caps and ad merchandise. 
• Assist with merchandise resets through the store. 
• Provide assistance to Department Specialists, i.e. price changes, special orders. 
• Ensure signage is current throughout the store. 
• Operate forklift with proper training. 
• Communicate any Store Support Center issue to General Manager for follow up. 
• Communicate any merchandising, cost control or sales idea to General Manager. 
• Participate in store meetings. 
• Be professional in appearance and actions. 
• Perform all other duties as assigned. 

Education/Training:  

• High School or GED equivalent. 

Experience: 

• Formal retail experience preferred. 

Physical Demands: 

• Standing, walking, lifting (up to 50lbs) and climbing.