Customer Care Associate

If you're a resilient problem solver who can expertly handle difficult personalities, then Straight Shooter Plumbing and Rooter invites you to become a full-time Customer Service Representative! You'll be assisting clients over the phone and supporting efficient office operations while enjoying the following compensation package: Competitive pay based on experience PTO Growth and advancement opportunities in a rapidly expanding company Supportive, professional, and drama-free work environment Ability to collaborate with a team that takes pride in completing impressive work We're not going to lie, this isn't a position for someone with thin skin. Some clients can be gruff, and we need a confident go-getter who can roll with the punches and deliver exceptional service, even during tense conversations. If you feel up for the challenge, keep reading to learn how you can grow with our bustling Knoxville, TN office! YOUR SCHEDULE: Our Customer Service Representative works during our office hours Monday through Friday with an occasional weekend rotation. YOUR ROLE AS OUR CUSTOMER SERVICE REPRESENTATIVE: Always polite and professional, you'll be answering incoming phone calls, responding to online requests, and ensuring customers receive top-grade assistance. This role will keep you on your toes as you accurately schedule plumbing appointments, efficiently dispatch technicians to the daily jobs, and inform customers about service updates, arrival times, and more. You'll keep our records organized and work closely with field technicians and management to support seamless service. Your hard work and dedication will ensure every customer receives the high-quality assistance they deserve! QUALIFICATIONS: 2+ years of customer service experience in a trade industry Thick skin with the ability to communicate with unhappy people and handle rough personalities Ability to de-escalate tense situations and achieve positive outcomes Dependable work ethic, attention to detail, and ability to stay calm under pressure Ability to use computers and communicate over the phone Excellent communication and time management skills Friendly attitude and a willingness to go the extra mile for customers Commitment to working with a team and getting the job done right Experience using a CRM or scheduling software - preferred OUR COMPANY Established in 2020, our team of experienced contractors brings over 30 years of combined industry knowledge, ensuring top-quality workmanship and peace of mind. We value our employees and offer a range of benefits to show our team how much we appreciate them. Our employee-centric approach means that we prioritize the well-being of our team and ensure a supportive work environment where everyone can grow and develop as professionals. Come join our fantastic team! HELP US HELP OTHERS! Join our office as a Customer Service Representative and become an integral part of our success story. Apply now using our short initial form! #J-18808-Ljbffr