Animal Care Supervisor

The Animal Care Supervisor is an exciting opportunity to serve as a guiding force behind East Bay SPCA's incredible team of animal care staff while making a true difference in the lives of countless animals and their people. This role assists the Shelter Manager with the overall supervision of the animal care team ensuring excellent animal care. This position assists with animal transport, manages the cleanliness and orderliness of all animal areas and workspaces, and assists with ordering supplies with the goal of maximizing the use of our space and increasing our processing efficiency. The Animal Care Supervisor shares responsibility for the recruitment, scheduling, training, development, and coaching of Oakland Shelter staff. This position is a key leadership role and is empowered to continuously improve the shelter experience for both our clients and the animals in our care.

East Bay SPCA (EBSPCA) is a 501(c)3 non-profit committed to the welfare of dogs and cats in Alameda and Contra Costa Counties. Our mission is to transform the lives of cats and dogs by enriching the human-animal bond through respected and accessible expertise. EBSPCA is one of the nation's oldest humane organizations, in operation since 1874, and receives no funding from any national organizations. You can find more information about EBSPCA on our website at

Category : Full-time; Exempt
Location : Primarily located at our Oakland shelter, with the availability to work at our Dublin campus as needed.
Reports to: Oakland Shelter Manager

Benefits : 100% employer paid medical, dental, and life insurance, 15 days starting PTO, 10 paid holidays, 401(k) with 3% employer contribution, discounted veterinary care benefits, AD&D, STD, and LTD.

Responsibilities

Program Management

• Maintain and improve the standards of shelter animal care
• Develop and implement efficiency measures to streamline animal care processes
• Work with the Volunteer Services Manager and the Oakland Shelter Manager to develop creative strategies to make animal care volunteering a rewarding experience, thus increasing our volunteer retention
• Collaborate with behavior and veterinary staff to ensure proper behavioral and medical care of shelter animals is delivered in an efficient and timely manner
• In cooperation with shelter management team, evaluate animals for adoptions or euthanasia, perform euthanasia as needed, and ensure timely and accurate maintenance of the euthanasia records
• Implement, monitor, and enforce protocols for cleaning and safety
• Coordinate the transfer and intake of cats and dogs into our organization as well as between the Oakland and Dublin facilities
• In absence of medical support staff coordinate, delegate, or perform medical support staff tasks
• Act as a liaison with staff at East Bay SPCA's municipal contracts
• Perform animal care and client care duties as needed
• Interact with clients appropriately and efficiently while fostering empathy and delivering exceptional client service
• Participate in and support special events and fundraisers as needed
• Collaborate heavily with Client Care Supervisor, Animal Pathway Supervisor and Oakland Shelter Manager to provide shelter-wide supervision and program development

Staff Management

• Foster teamwork, creativity, and innovation to meet East Bay SPCA goals
• Exemplify forward thinking and collaboration for animal and client care staff
• Create and monitor staff work schedules including daily management of staff work assignments and being accountable for staff decisions and actions
• Communicate pertinent information to all shelter staff in a timely and effective manner
• Meet regularly with managers and line staff to ensure that goals for animal and client care are being met
• Ensure adherence by shelter staff to East Bay SPCA policies and procedures
• Participate and contribute constructively to staff meetings
• Review and approve staff timecards and paid time off requests
• Responsible for coaching staff by providing regular ongoing feedback as well as conducting 90-day and annual staff reviews; assists with hiring, onboarding, discipline, and termination when needed
• Oversee and coach the Animal Care Associates, ensuring proper training of all new animal care employees and volunteers
• Collaborate heavily with Client Care Supervisor, Animal Pathway Supervisor and Oakland Shelter Manager to provide supportive leadership to animal care, animal pathway, and client care teams, especially when specific team supervisors are out of office

Administrative

• Complete administrative tasks such as email, phone messages and reports in a timely, accurate and appropriate manner
• Maintain the shelter facility and report necessary repairs and improvements to the Shelter Manager, Facilities Manager, and Vice President of Operations
• Assist with ensuring OSHA compliance
• Report and document accidents in a timely manner, ensure that incident reports, animal bite reports, and worker compensation claims are filed properly in accordance with established procedures and policies
• Shares in opening and closing responsibilities at Oakland shelter facility on a regular, and as needed, basis, including acting as the on-duty leadership member on assigned holidays
• Ensure that animal records are current and accurate
• Maintain shelter inventory and submit requisitions in a timely fashion
• May be required to perform all duties at the Dublin shelter facility as needed

Qualifications

• Excellent team leadership abilities; typically demonstrated by at least one year in a lead or supervisory role, preferably in an animal welfare setting
• Experience working in an animal shelter or veterinary clinic strongly preferred
• Proven organizational skills and effective written and verbal communication
• Ability to think critically, multi-task, and thrive in a dynamic, fast-paced, environment with a positive attitude
• Confident and competent animal handler with dogs and cats of all sizes, conditions, and temperaments. Must be able to leash, walk, and maintain control over large and extra-large dogs, which can include dogs 90 pounds and over
• Ability to obtain Veterinary Assistant Controlled Substance Permit and California Certified Euthanasia Technician within six months of employment
• Proficient in Microsoft Office applications; familiarity with Shelter Buddy shelter software program is an advantage
• Pre-employment background check and drug screening required; we do not screen for marijuana use
• Reliable transportation, a valid CA driver's license and proof of insurability required. Travel with both personal and company vehicles is required.
• High school graduate or equivalent; college courses and/or graduate in relevant field preferred

Working Conditions

• Work is primarily performed in an animal shelter environment with exposure to detergents, cleaning products, wet and humid environments, and seasonal outdoor conditions
• Weekend work required; must be available to work evenings and holidays as needed
• Animal contacts and related injuries, including bites and scratches may occur. Will occasionally handle sick, injured, and deceased animals
• Noise exposure varies and often includes uncontrolled barking and other animal vocalizations
• Animal waste contact, smells, and visual exposure are prevalent
• Must be able to lift 50 pounds on a frequent basis and occasionally lift up to 75 pounds with assistance
• Must be able to push and/or pull over 50 pounds occasionally
• Frequent standing, walking, typing, bending, twisting, crouching, kneeling, and stooping
• May transfer animals between all East Bay SPCA campuses and offsite locations (fleet vehicles provided or mileage reimbursement if using personal vehicle)