Senior Desktop Support Engineer

Senior Desktop Support Engineer Overview The Senior Desktop Support Engineer will provide high-touch technical support to end users, ensuring seamless technology operations and exceptional service delivery. Collaborate with the Infrastructure Director to manage and enhance the firm's IT systems and user experience. Administer the helpdesk function, prioritizing and resolving incidents to minimize business disruption. Manage Citrix environments, including virtual desktops and published applications, ensuring optimal performance and reliability. Oversee endpoint patch management, ensuring security compliance and reducing vulnerability exposure. Provide support for mobile device management, including enrollment, compliance policies, and remote device management. Contribute to infrastructure projects and initiatives, collaborating with team members to achieve organizational goals. Maintain clear documentation and knowledge-based articles to improve processes and workflows. Support the business outside standard hours when needed, demonstrating flexibility and a customer-first mindset. Senior Desktop Support Engineer Key Responsibilities & Duties Administer and own the helpdesk function, ensuring service levels are met and incidents resolved efficiently. Deliver high-touch technical support to end users, including senior stakeholders and executives. Manage Citrix environments, including virtual desktops and published applications, ensuring seamless user experiences. Oversee endpoint patch management, ensuring timely updates and robust security compliance. Administer the Dell Wyse thin-client estate, managing device provisioning and lifecycle. Support mobile device management through Microsoft Intune, ensuring compliance and security. Handle user onboarding and offboarding, ensuring timely account provisioning and equipment setup. Create and maintain documentation, driving process improvements and knowledge sharing. Participate in infrastructure projects, collaborating with the Infrastructure Director and team members. Senior Desktop Support Engineer Job Requirements Bachelor of Science (BS) degree required, preferably in a related field. Minimum 5-7 years of experience in virtualization, Active Directory, Windows OS, and Citrix administration. Proficiency in Citrix Virtual Apps and Desktops administration and troubleshooting. Strong knowledge of endpoint patch management tools and processes. Experience with Microsoft 365 administration and end-user support. Familiarity with mobile device management platforms, preferably Microsoft Intune. Excellent documentation, process management, and problem-solving skills. Ability to adapt to a fast-paced environment and manage multiple priorities effectively. Financial services or hedge fund experience preferred. #J-18808-Ljbffr Greenkey Resources LLC