RETAIL COMPUTER TECHNICIAN

We are seeking self‑motivated, results‑driven Retail Computer Technicians starting at $15/hour base pay with productivity incentives that can increase hourly rates up to $18-$35 plus uncapped commissions. Uncapped commissions are earned through customer service and repair sales. Major Responsibilities Provide in‑person consultations and troubleshooting to customers at the service counter for computers, related equipment, and other retail products. Recommend service solutions such as data backups, anti‑virus, extended warranties, and support subscriptions. Identify, diagnose, and document hardware failures or software problems on a variety of devices including desktops, laptops, mobile phones, TVs, and monitors. Assemble custom computers sold by the build‑your‑own sales team. Utilize technical manuals and support resources while maintaining current technical and vendor certifications. Handle customer transactions, maintain a clean work area, and track inventory accurately. Provide timely, complete, and accurate information to customers via face‑to‑face, telephone, text, and email communication about their repair status. Education & Experience High school diploma or equivalent with one year of related computer service repair or technical customer service experience preferred. CompTIA A+ certification or Apple ACMT and ACiT certifications. Apple certifications are highly desirable. Excellent communication and interpersonal skills with the ability to multi‑task and adjust priorities. Physical requirement: lift up to 50 lbs. and stand for prolonged periods. Shifts may include early, late, evening, weekend, and holiday hours, as well as duties before and after the store is open to the public. Benefits Medical, dental, and vision benefits for regular full‑time associates. Flexible schedules and excellent pay. Employee discount including a friends & family discount program. Tuition reimbursement and education discounts. Paid time off for regular associates. 401(k) plan with company match. Vendor and company job training. Career advancement opportunities. Micro Center is an Equal Opportunity Employer. #J-18808-Ljbffr Micro Center