FAMILY SUPPORT SPECIALIST I/II

Job Overview The Clark County District Attorney's Office is seeking qualified candidates for the Family Support Specialist I/II position. This professional role administers, monitors, collects, and enforces child support and family support obligations in accordance with state and federal laws. Responsibilities include case intake, investigation, financial analysis, negotiation, collections, enforcement actions, and legal support functions to ensure children receive appropriate financial support and delinquent obligations are addressed in a timely manner. Responsibilities Inputs and assesses child support applications. Determines if paternity needs to be established and provides for genetic testing. Interviews involved parties to confirm facts, verify data, and locate persons and financial assets. Reviews financial assets to determine ability to pay child support. Discusses, negotiates and establishes child support amount and arrears payments. Examines cases and recommends modifications on existing child support obligations when needed. Executes collection calls, written and/or in-person interactions to solicit child support payments and/or set up repayment plans on overdue accounts. Provides advice on debt repayment policies and default consequences including license suspensions. Monitors compliance with court orders. Works in collaboration with local, state and federal departments, including Nevada Division of Welfare and Supportive Services and Clark County Detention Center, to obtain documentary evidence and other sensitive information. Communicates in person, by telephone, or in writing with customers, out-of-state agencies, attorneys and local businesses to obtain and provide information. Provides superior customer service by assessing customer needs, providing information on their accounts and/or referring them to in-house specialized services and/or community services offered by partnering agencies. Explains family support laws and regulations and assists customers in completing forms. Mediates visitation between involved parties. Processes legal documents such as summons, bench warrants, wage attachments, liens, default judgments, complaints, motions and orders and prepares materials for trial, conferences, findings of fact and conclusions of law according to an attorney's directions. Serves legal process papers. Confers with and assists family support attorneys. Uses and maneuvers through multiple computer programs at once to research, provide information, manage and update electronic case files. Reviews and ensures quality control of inputted information and data for accuracy and administers audits as and when required. Creates reports, correspondence and other written materials. Files documents, letters and related materials. Meets monthly quantitative and qualitative performance standards and federal performance measure goals. Attends training and meetings and contributes to the efficiency and effectiveness of the unit's service by being an active member of a work team. May be required to testify in court. May drive a County or personal motor vehicle or be able to arrange for appropriate transportation in order to attend off-site meetings and visit various partner work sites. Minimum Requirements Education: High school graduation (or equivalent). Professional level experience and/or education that provides the skills and knowledge necessary for this role may be substituted on a year‑for‑year basis. Experience: Three (3) years of full‑time experience in office or administrative support involving significant public contact for Level I; an additional one (1) year of full‑time experience establishing, processing and/or enforcing family support obligations for Level II. All qualifications must be documented in the Education and Work Experience sections of the application. Resumes or attachments are not accepted; details must be written in your own words. Employment is contingent upon successful completion of a background investigation and a pre‑employment drug test. Candidates must be legally authorized to work in the United States. Working Conditions Work may occur in potentially violent, traumatic or highly charged emotional environments. Frequent interactions with diverse populations and emotionally charged situations are common. Citizenship & Drug Testing Citizenship: Candidates must be legally authorized to work in the United States. Clark County does not provide H1B visa sponsorships or transfers for any employment positions. Pre‑Employment Drug Testing: Employment is contingent upon the results of a pre‑employment drug examination. Physical Demands Mobility to work in a typical office setting and use standard office equipment. Strength to lift boxes weighing up to 30 pounds. Vision to read printed materials and a computer screen. Hearing and speech to communicate in person or over the telephone. Accommodations may be made for otherwise qualified individuals who require and request such accommodations. #J-18808-Ljbffr Clark County