Case Manager I

Case Manager

The Case Manager is responsible for assisting clients enrolled in Refugee Assistance and Immigration Services (RAIS) program. This position assists clients from diverse backgrounds with unique needs, helping them stabilize and work toward self-sufficiency, and ensuring access to essential community resources. In many cases clients are served for several years. This position may be assigned to work with a range of client populations.

We are committed to fostering professional growth by offering a Case Manager Career Development Pathway. CSS provides the training and support needed for case managers to develop their skills, earn certifications, and promote through the career pathway from Case Manager I to IV.

Case Managers may be hired as Level 1 or Level 3 depending on qualifications.

Case Manager I (Entry-level)

• Education: High School Diploma or GED
• Experience: 1 year as a CSS Assistant Case Manager or in a related direct service role
• Promotion: After 1 year as a CSS Case Manager I, team members are eligible for promotion to Case Manager II

Case Manager III (Experienced-level)

• Education: Bachelor's degree in social work, human services, counseling, or related fields (or 4 years of applicable experience)
• Experience: 4 years of relevant experience equivalent to a CSS Case Manager
• Training: Certification as a Counselor Technician or Chemical Dependency Counselor (Levels I or II) required
• Promotion: After 2 year as a CSS Case Manager III, team members are eligible for promotion to Case Manager IV

About Us

CSS is a Catholic human and social services agency and behavioral health care provider that welcomes people of all faiths through its programs and employment. We provide help for our Alaskan neighbors through a variety of supportive service programs, including emergency shelter, food stability, housing, case management, and refugee assistance. CSS empowers individuals and families on their path to permanent stability, creating thriving communities for all. Located in Anchorage, Alaska, CSS is a nationally accredited organization through the Council on Accreditation (COA), which recognizes that CSS provides high quality services that meet best practice standards in the social service field.

Mission: We compassionately serve those in need, strengthen individuals and families, and advocate for the common good.

Vision: All Individuals and Families are Flourishing.

Impact Statement: Catholic Social Services empowers individuals and families on their path to permanent stability, creating thriving communities for all.

Guiding Principles: - Catholic Social Teachings - Reverence for humanity - Striving for excellence - Empowering personal fulfillment - Strengthening through collaboration

About Our Program/Department

Refugee Assistance & Immigration Services (RAIS) provides a bridge for refugees (individuals who have had to flee their countries of origin due to the tragedies of persecution and war) and other new arrivals from their former life experiences to the new skills required for success in the United States. Through a focus on economic self-sufficiency, community integration, and a respect for unique cultures, history and traditions, RAIS creates an environment of compassion and encouragement for refugees to flourish.

Required Competencies

Must be able to maintain program/guest/agency confidentiality and professional boundaries while treating each individual with dignity and respect.

Highly organized with keen attention to detail.

Self-motivated and directed with the ability to work alone or as part of a team.

Works well within a rapidly changing environment. Supports group decisions and puts group goals ahead of personal goals.

Communicates openly and honestly. Deals with difficult and adverse events while maintaining professionalism.

Responds appropriately in the face of tension, emotion, and resistance and seeks support from others when necessary.

Demonstrated leadership, dependability, maturity, creativity, discretion, initiative, and flexibility.

Ability and desire to work with a variety of people to carry out the mission and purpose of the program.

Knowledge:

• Knowledge of working with people from different cultures.
• Knowledge of community resources including the healthcare system, school system, and public benefits.

Skill:

• Excellent interpersonal skills
• Strong oral and written communication skills.
• Proficient in basic office applications such as Word, Excel, etc.
• Familiarity with computers, internet and experience with e-mail required.
• Ability to gather information and assess client situation rapidly and accurately.
• Ability to write clear, grammatically correct log notes, spell, and alphabetize.
• Ability to complete paperwork thoroughly and accurately.
• Bilingual preferred.
• Problem solving.
• Willingness to learn.
• Discretion, flexibility, and organizational ability sufficient to fulfill position responsibility with minimum supervision.
• Ability to relate to other employees, program participants and the public.

Responsibilities

Conduct intakes and complete needs assessments. Assist enrolled clients in developing detailed plans for achieving employment and self-sufficiency, including completing budgets and Quality of Life scales.

Complete documentation of all meetings with and work related to clients thoroughly, accurately and in a timely fashion in multiple online databases. All client documentation will be filed in the appropriate client or program file.

Guide and act as client advocate in locating and troubleshooting employment, medical and mental health services, transportation, public benefits, school assistance and other needed services.

Administer supportive services and cash assistance as needed.

Aide clients in reducing barriers through teaching classes, developing curriculum, and/or providing training.

Coordinate interpreter and translation services. Serve as interpreter or translator or utilize interpreters or translators as appropriate.

Answer telephones courteously; log referrals. Return phone and e-mail messages in a timely manner.

Provide support in crisis intervention coordinating emergency services as needed.

Engage in coordination with local community partners and agencies, such as schools and healthcare providers.

Manage client confidentiality; handle sensitive personal information.

Submit reports to supervisor as assigned.

Keep informed of staff communications, changes in CSS and RAIS policies, procedures, and new community resource info daily.

Participate in training and stay current on ongoing issues and trends affecting clients.

Must have valid AK driver's license; must have own insured vehicle; flexibility to work varying hours and days of the week. Must be willing and able to transport clients in personal vehicle.

Other duties as assigned.

Qualifications

CSS has a career development pathway for case managers. Team members may be hired as a Case Manager I, or Case Manager III.

Case Manager I

Minimum Education Qualification: High School Diploma or GED.

Minimum Experience Qualification: One (1) year as a CSS Assistant Case Manager, or one (1) year direct service experience or relevant/related experience.

Case Manager II

Minimum Education Qualification: High School Diploma or GED.

Minimum Experience Qualification: One (1) year as a CSS Case Manager I.

Case Manager III

Minimum Education Qualification: Bachelor's degree in social work, human services, social services, addiction, counseling, psychiatric nursing, or psychology. Four (4) years of directly applicable experience may be substituted for the required education.

Minimum Experience Qualification: Four (4) years experience equivalent to a CSS Case Manager.

Minimum Training Qualification: Counselor Technician Certification, Chemical Dependency Counselor I Certification, or Chemical Dependency Counselor II Certification.

A relevant combination of education and experience may be considered.

Case Manager IV

Minimum Education Qualification: Bachelor's degree in social work, human services, social services, addiction, counseling, psychiatric nursing, or psychology.

Minimum Experience Qualification: Two (2) years as a CSS Case Manager III.

Minimum Training Qualification: Counselor Technician Certification, Chemical Dependency Counselor I Certification, or Chemical Dependency Counselor II Certification.

Work Environment

Physical demands: Work is performed in a standard indoor office environment. Occasional lifting of up to 25 pounds. Frequently sitting or standing at a desk for several hours at a time

Travel: Frequent travel within Wasilla is required. Occasional travel to Anchorage office.

Location: 1225 W. Spruce Ave, Wasilla, AK.