Credit Specialist

Job Description

Job Description

We are looking for a Credit Specialist to support applicants through each stage of the homeownership qualification process in Milwaukee, Wisconsin. This Contract position focuses on reviewing financial information, answering program-related questions, and helping individuals complete application requirements accurately and on time. The person in this role will work closely with applicants to assess eligibility, explain next steps, and keep files progressing efficiently through the program.

Responsibilities:
• Guide applicants through completion of credit and loan-related application forms, ensuring required information is accurate and complete.
• Answer questions about program guidelines, eligibility expectations, and the overall homeownership application process.
• Coordinate applicant interactions through scheduled meetings and walk-in support while maintaining organized case files.
• Examine submitted applications and supporting records to confirm completeness and identify missing documentation.
• Calculate household income and verify financial details to assess alignment with program qualification standards.
• Review credit reports and related financial records to support informed preliminary eligibility decisions.
• Communicate application status updates, outstanding document needs, and next steps in a clear and timely manner.
• Follow up with individuals who are not approved, offering guidance and relevant resources that may help address barriers to homeownership.
• Maintain thorough case notes and move applicant files forward efficiently throughout the review process.• Experience supporting credit, loan, or application review processes in a financial, housing, or administrative setting.
• Ability to read and interpret credit reports and use findings to support eligibility assessments.
• Knowledge of credit applications, loan review practices, and basic income verification methods.
• Background in collections, commercial collections, or broader credit operations is strongly preferred.
• Strong attention to detail with the ability to manage documentation accurately across multiple applicant files.
• Effective written and verbal communication skills for explaining requirements and responding to applicant questions.
• Ability to make sound preliminary credit or eligibility judgments by applying established guidelines consistently.