Assistant Guest Services Manager

Job Description

Job Description

Join Our Leadership Team

Canad Inns Destination Centre Grand Forks is seeking a motivated, dependable, and guest-focused professional to join our team as an Assistant Guest Services Manager .

This position supports the daily operation of the Guest Services department and assists with leading the Front Desk and Night Audit teams. The successful candidate will help ensure guests receive a welcoming, efficient, and professional experience from arrival through departure.

This is an excellent opportunity for an experienced hospitality professional who is ready to take the next step into hotel leadership.

• Assist with the daily operation of the Front Desk and Guest Services department.
• Support, coach, and provide direction to Front Desk and Night Audit employees.
• Help create schedules and maintain appropriate departmental coverage.
• Ensure employees follow hotel policies, procedures, and service standards.
• Assist guests with reservations, check-ins, checkouts, billing questions, requests, and concerns.
• Respond to guest complaints professionally and work toward timely resolutions.
• Review arrivals, departures, special requests, room assignments, and group reservations.
• Monitor hotel occupancy, room availability, oversells, high balances, and operational reports.
• Assist with employee training, onboarding, performance feedback, and department communication.
• Support cash-handling procedures, shift audits, credit-card transactions, and account accuracy.
• Coordinate with Housekeeping, Maintenance, Security, Sales, Food and Beverage, and other departments.
• Act as the Manager on Duty when assigned.
• Assist with emergency response procedures and guest-safety concerns.
• Help maintain a clean, organized, and professional front-desk environment.
• Perform additional duties as assigned by hotel management.

• Previous hotel, front-desk, customer-service, or supervisory experience is preferred.
• Strong leadership, communication, and problem-solving skills.
• Ability to remain professional and composed during busy or challenging situations.
• Excellent attention to detail and organizational skills.
• Comfortable working with reservation systems, computers, payment terminals, and office software.
• Ability to handle confidential guest and employee information appropriately.
• Dependable attendance and the ability to work independently.
• Must be able to work a flexible schedule, including evenings, weekends, holidays, and occasional overnight shifts as required.
• Must be authorized to work in the United States.

The ideal candidate:

• Leads by example.
• Takes ownership of guest concerns.
• Communicates clearly and respectfully.
• Supports employees while maintaining accountability.
• Can prioritize multiple responsibilities in a fast-paced environment.
• Understands the importance of accuracy, consistency, and excellent guest service.
• Is comfortable making operational decisions when senior management is not immediately available.

Our benefits to support your success:

• Comprehensive Group Benefit Program.
• Continued education assistance, Scholarships.
• Participation in the Employee Canadvantage Rewards Program.
• Discounts on food and beverages through the Canadvantage Employee Food & Beverage Discount, applicable to restaurants, and room rates for both employees and their guests.
• Employee Engagement Events such as Staff BBQs, Holiday Parties, Sporting Events, Contests, Prize Draws, and more.
• Employee Referral Program.
• Wellness Benefits, including discounts for fitness facilities and access to the Employee Assistance Program.
• Career Growth Opportunities.

About Canad Inns:

Canad Inns is Manitoba's premier Hospitality Service Provider, with a presence in Winnipeg, Brandon, Portage la Prairie, and Grand Forks. As a leading player in the hospitality industry, we are dedicated to delivering exceptional service and excellence to our valued guests. At Canad Inns, we operate with dedication to mutual trust and respect, honesty, openness, and the highest ethical standards across all facets of our business. We believe in fostering lasting relationships, both with our guests and within our dynamic team.
Our work culture thrives on the principles of collaboration, a positive environment where employees can achieve success. Valuing the unique talents of each team member, we encourage personal development and growth. We are committed to fostering a diverse and inclusive workplace and believe in the strength that comes from embracing unique perspectives and experiences. Carefully selecting our team members, we invest in the growth and well-being of those who become part of our company.

We provide reasonable accommodations to qualified persons with disabilities following Canad Inns standards.

Thank you for considering a career with Canad Inns. We look forward to reviewing your application and potentially welcoming you to our team.