System Support Supervisor

Job Description

Job Description

Job Title: Warehouse Systems Support Supervisor

Reports To: Manager / Regional Manager

FLSA Status: Exempt

Job Purpose:

Assist IT Manager in a fast pace environment configuring and maintaining System and Network Infrastructures. Provide 2nd and 3rd level support as needed. Assist or lead projects.

Essential Duties and Responsibilities:

• Install, configure, and maintain Windows based workstations, handheld devices, and servers.
• Provide support to Autonomous Guided Vehicles (AGV).
• Configure and monitor network infrastructure, equipment, devices.
• Setup and maintain user accounts within an enterprise environment.
• Setup and implement RF and wireless devices.
• Setup and troubleshoot various printer technologies.
• Setup and maintain phones, both desk and cell.
• Perform and/or oversee software installation, and upgrades.
• Maintain site licenses for departments and facility.
• Troubleshoot networks, systems, and applications issues to identify and any issues that may interrupt operations.
• Develop various training material, SOPs, Run Books and instructional sheets for IT related items.
• Communicate with operations and leadership any issues that arise, provide solutions, and implement preventive measures.
• Establish and perform maintenance programs following company and manufacturer standards.
• Maintain confidentiality with regard to the information being processed, stored, or accessed by the network.
• Document network problems and resolutions for future reference.
• Other duties as assigned.
• Travel may be required.

Qualifications:

• Strong in Windows OS and Office applications.

• Have experience with network technologies such as switches, routers, access points, etc.

• 4+ years of experience in the IT field with working knowledge of Windows server, Active Directory, and Exchange.

• Strong written and oral communication skills, particularly the ability to explain technical concept in non-technical terms.

• Ability to work independently or as part of a team to achieve common goals.

• Strong analytical and technical ability to solve complex problems.

• Strong organizational skills needed. Strong customer service and interpersonal skills required.

• Knowledge of Linux is a plus.

• Warehouse experience and warehouse IT experience is a plus.

• Logistics understanding and technology related to logistics within a warehouse environment is a plus.

• Past work or understanding the process of AGV’s is a plus.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Ability to work in a distribution center environment with a variation of temperatures and heights.

• Ability to safely work around/with heavy moving equipment (forklifts, pallet jacks, reach trucks, clamps, scissor lifts) in a high paced environment.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Lifting up to 50lbs • Sitting at a computer for long periods of time.

Business Continuity Plan:

• Knowledge of SQL, VM Server Setup, prepare DC for System failover, working with operations to complete failover with minimal impact to operations.

• Document plans for the turnover and need to be followed step-by-step.

• Creating daily store orders through portal

• Bi-yearly training and testing in sandbox to make sure you are prepared

• Requires a level head in a stressful environment and quick response to minimize impact to the DC and operations

Scheduling Requirement:

Weekend hours is a must and holidays may be required. Some travel is required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Epic Personnel Partners, LLC is a privately held woman-owned staffing firm. We value our relationships as well as your time and wish to make the most of all our interactions. We spend time listening to your needs to ensure we fully understand what you are looking for, the challenges you face, and the goals you seek to accomplish by working with us. Our goal is to add value to by sourcing, interviewing, and placing the right person in the right position. We accomplish this by utilizing cutting-edge technology, which enables us to reach out to a larger pool of professionals to identify the best fit.

We do not just focus on the academic background and on experience of a candidate, but also on the personality type and the candidate's habits and interests. Our approach allows clients to see and assess the applicants even before they meet the potential candidate.

We have a proven track record of success, providing staffing and recruitment services to clients for more than two decades.

Visit us at epicpp.com to discover more about our organization.

Epic Personnel Partners, LLC is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Company Description

Epic Personnel Partners, LLC is a privately held woman-owned staffing firm. We value our relationships as well as your time and wish to make the most of all our interactions. We spend time listening to your needs to ensure we fully understand what you are looking for, the challenges you face, and the goals you seek to accomplish by working with us. Our goal is to add value to by sourcing, interviewing, and placing the right person in the right position. We accomplish this by utilizing cutting-edge technology, which enables us to reach out to a larger pool of professionals to identify the best fit.\r\n\r\nWe do not just focus on the academic background and on experience of a candidate, but also on the personality type and the candidate's habits and interests. Our approach allows clients to see and assess the applicants even before they meet the potential candidate.\r\n\r\nWe have a proven track record of success, providing staffing and recruitment services to clients for more than two decades.\r\n\r\nVisit us at epicpp.com to discover more about our organization.\r\n\r\nEpic Personnel Partners, LLC is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.