Provider Publications / Communications Lead - Remote US

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

The Provider Publication/Communication Lead is responsible for planning, developing, and managing provider-facing publications and communications that support Medicaid program operations, provider education, regulatory compliance, and stakeholder engagement. This role serves as the primary liaison for provider communications, ensuring all published materials are accurate, timely, consistent, and aligned with client and organizational requirements.

Your role in our mission

• Develop, review, and publish provider-facing materials, including newsletters, bulletins, alerts, policy updates, and educational resources.
• Coordinate with business partners, subject matter experts, compliance teams, and client stakeholders to ensure publication accuracy and consistency.
• Translate complex healthcare policies, operational changes, and regulatory requirements into clear and actionable communications for providers.
• Manage publication schedules, communication calendars, and approval workflows to ensure timely delivery of materials.
• Support provider outreach and education initiatives through written communications, presentations, webinars, and training materials.

What we're looking for

• 5+ years of experience in communications, publications, provider relations, healthcare operations, Medicaid programs, or a related healthcare environment.
• Exceptional writing, editing, proofreading, and verbal communication skills with strong attention to detail.
• Experience developing and managing provider-facing publications, communication campaigns, or educational content.
• Knowledge of Medicaid, Medicare, healthcare policy, provider services, managed care, or healthcare administration.
• Strong project management and organizational skills with the ability to manage multiple priorities and deadlines.

What you should expect in this role

• Serve as the lead resource for provider publications and communication strategies supporting Medicaid and healthcare programs.
• Collaborate with client teams, provider relations staff, operations leaders, compliance teams, and external stakeholders.
• Manage multiple publication cycles, communication initiatives, and high-visibility deliverables in a fast-paced environment.
• Drive provider awareness and engagement through effective communication, education, and outreach efforts.
• Opportunity to directly influence provider experience, communication effectiveness, and stakeholder satisfaction.

*This posting is intended for pipelining. We will accept applications on an ongoing basis.

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The pay range for this position is $48,300 - $69,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.