Cycling Specialist - Hilltop Bicycles - Cranford, NJ

Cycling Specialist – Hilltop Bicycles – Cranford, NJ A critical member of the team, the Cycling Specialist balances a passion for people and excellence in retail. The Specialist is front line and point person for the store, working directly with riders, both present and remote, as a host, mentor, brand advocate, and customer service ace, to identify and locate the goods, services, and experiences needed to provide solutions quickly and frictionless to keep them riding longer and better. This role provides exceptional rider service, enhances rider satisfaction, and helps meet sales and profitability goals. We are committed to building a diverse and inclusive workforce and encourage candidates from all backgrounds to apply. How you’ll make a difference Deliver world‑class rider service that ensures ongoing sales and high levels of rider satisfaction. Meet and connect with riders, ask questions, listen to their needs, and provide options and advice. Inspire riders to buy, celebrate the purchase, and create a lasting positive impression of the specialist, the brand, and the purchase process. Deliver transformative, inclusive, ride‑focused, locally authentic, and collaborative experiences for staff and riders alike. Assist in maintaining visual merchandising standards, restocking as needed, and keeping product presentation areas clean and organized. Maintain general store cleanliness, performing light janitorial duties at opening, throughout the day, and at closing. Use company literature and training to stay current on product features. Show reliable attendance and punctuality. Qualifications Passion for cycling and the Specialized brand. Bike shop experience preferred. 1+ year of retail experience preferred. Excellent communication skills, able to interact effectively with riders and team members. Ability to stand for extended periods, walk, kneel, or reach, and lift at least 50 lbs. using proper lifting skills. Benefits Competitive health care (Medical PPO or HDHP). Dental, vision, and Health Savings Account (HSA). Short‑term and long‑term disability. Company‑sponsored life insurance, optional term life insurance, optional critical illness and critical accident insurance. Competitive vacation package. 401(k) with match. Eight weeks paid parental leave. Paid company holidays. Employee discounts on all product and partner retail discounts. Fitness and events reimbursement. Employee assistance program and commuter benefits where applicable. #J-18808-Ljbffr Specialized Retail East Coast LLC