Production Support Analyst
Keylent, Inc.
Production Support Analyst
Location: Howell NJ - Onsite / Hybrid Duration: 12 Months
Experience with L1/L2 support with VBA macros, excel reports, complex SQL queries, stored procedures, and SSIS and SSAS cubes.
Responsibilities
- Lead the Production Support Team in managing, triaging, and assisting with support tickets
- Provide front line technical support to end users responding to issues related to Problem/Incident Management, Data platforms, Reports, and related job monitoring related to issues
- Solve issues adhering to established SLA deadlines
- Root cause and problem resolution follow-up
- Debug and fix issues by analyzing VBA macros, excel reports, complex SQL queries, stored procedures, and SSIS and SSAS cubes.
- As a part of L1 & L2 support team provide stand-by out of hours support on rotational basis
- Experience in managing offshore Production Support teams and provide leadership in the Production Support topics
- Look for efficiency improvement in & productivity savings Drive & live by the culture of innovation resulting in highly efficient team and improving operational efficiency
- Work closely with Technology Engineering Teams, Development, Testing and L3 Support Teams in resolving Production Support issues/tickets.
- Communicate with all lines of business and management the overall status and health of the Production Support, contribute to automation, causal analysis, develop shared/common solutions, proactively identify cross functional or technical issues
- Interact with clients and demonstrate empathy to situations and challenges
- This is a great opportunity for someone with good data analyst, data engineering and project management skills and can demonstrate flexibility
- Strong data management acumen, communication and presentation skills
Required Skills
- Bachelor's Degree or master's degree in Computer Science, Mathematics, Statistics.
- 7 + years of relevant IT experience (SDLC- Waterfall / Agile, Production Support, Data Analyst)
- Ability to write good SQL for data analysis must experience in MS technologies such as MS SQL, SSIS, SSRS, VBA Excel and Excel Macros
- Nice to have Azure experience.
- Experience in Customer Support must
- Experience with managing production support teams is a must have
- Exposure to sensitive data management is a plus
- Self learner and ability work independently is a must
- Experience of handling various production support roles (technical L1/L2) and hands-on experience in using at least 2-3 widely used monitoring / scheduling tools
- Experience troubleshooting, analysis, research and resolution using advanced query, programming skills, conduct root cause analysis, and identify mitigations/risk
- Experience with Real-time problem solving, triaging of issues impacting technical services (application/reports) to customers and partners in a timely manner while keeping everyone involved informed of significant progress or challenges while the issue/ticket is been worked on
- Ability to assess initial severity, assign priority, gather impacts, and engage support teams, and escalate as necessary to ensure timely resolution of issues/tickets
- Experience with on call support for triaging problems, coordinating with various support teams across the organization and carryout activities related to incident and problem management
- Ability to suggest, implement ideas for enhancing the customer experience and implement best practices to optimize production support tasks/activities
- Flexible to work for extended hours and on weekends as needed to handle high priority issues
- Experience in managing Offshore Production support teams
- Must be willing and able to express new ideas, concerns and opinions directly to wider team in team meetings face-to-face and via remote-working tools
- Ability to deal with complex information, processes and relationships to derive a simple solution
- Good ability to navigate ambiguity and quickly establish credibility
- Excellent spoken and written English complete with clear oral communication skills
- Experience in Change management and Incident management tools
Desired Skills
- Previous experience on an IT Application support team that provided front line technical support to end users responding to issues related to Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, Production Governance related to issues in the data management areas
- Working experience in SDLC processes using Agile Methodologies
- Exposure to Healthcare industry
Vacancy posted 21 hours ago
Similar jobs that could be interesting for youBased on the Production Support Analyst in Howell, NJ vacancy
- Verizon is seeking a remote customer support professional to assist Fios customers with voice, data, and video services. You will troubleshoot issues, provide service support, and communicate technical information to customers. The role requires flexibility to work evenings...SuggestedRemote jobWork from homeShift workWeekend workAfternoon shift
- ...technical development with close collaboration with overseas manufacturing partners. You will develop block specifications, lead fit sessions, create production-ready technical packages, and ensure quality and timely delivery across styles. #J-18808-Ljbffr 24 Seven TalentSuggestedOverseas
$26 - $30 per hour
Level 1 It Support Engineer A growing Managed Service Provider (MSP) is seeking a motivated Level 1 IT Support Engineer to join its team. This position is ideal for an entry-level IT professional looking to gain hands-on experience supporting clients with technology, cybersecurity...Suggested$105k - $145k
Build the team. Develop future leaders. Help shape a growing IT support operation. We’re partnering with a growing managed IT services company looking for an experienced Help Desk Manager to lead, develop, and elevate its technical support organization. This is not simply...SuggestedMonday to Friday$24 per hour
...StatesFull-timeOn-site$24 USDGaming Laboratories International (GLI) is seeking a bilingual Client Services Administrator to provide sales support to our global Client Services team. This is an in-office position based in one of our North America Offices.**Who We Are...**...SuggestedHourly payWork at officeWorldwideMonday to FridayFlexible hoursEarly shift- Digacore is seeking a skilled Fast Team IT Technician to provide remote support to clients via phone, chat, and email. You will ensure clear communication and help resolve technical issues efficiently. The role emphasizes problem-solving, strong communication, and the ability...Remote job
$64.2k - $72.1k
...Description Please note that this is a Temporary role for about 4-6 months or longer depending on business needs. Provide technical support for Tier 1 Tickets. Record, track, and document the help desk request problem solving process including actions taken through to...Temporary workShift work- CubX Inc. is seeking an IT Support Engineer (Tier 1) to helpdesk across Windows, macOS, and mobile platforms. You will manage a busy ticket queue, perform Tier 1 Microsoft 365 tasks, and assist with onboarding and minor projects. The role emphasizes proactive problem-solving...
- Renaissance-Lakewood, LL seeks an IT Technician for a temporary 4-6 month role. You will support Tier 1 tickets, document problem solving, and assist in AV setups while maintaining hardware/software inventories. Strong diagnostics, communication, and problem-solving skills...Temporary work
- Renaissance Lakewood LLC in New Jersey is seeking a temporary IT Technician to provide Tier 1 help desk support for about 4-6 months, with potential extension depending on business needs. Responsibilities include documenting resolutions, supporting AV setups, maintaining...Temporary work
- Digacore Technology Consulting seeks an experienced Level 2 Onsite Technician to support Artscroll in Rahway, NJ, two weeks per month, while handling Digacore helpdesk duties the rest of the time. You’ll own day‑to‑day support, escalate complex issues, and drive stability...Remote job
- ...highly skilled and motivated individual to join our team as a Fast Team IT Technician. In this role, you will be providing remote support to our clients over the phone, in chat, and via email. Your primary objective is to ensure clear communication with clients and assist...Remote work
DigaCore Technology Consulting
Lakewood, NJ16 days ago - Community Medical Center in New Jersey is seeking a Histology Assistant to support autopsy procedures and related laboratory tasks in the morgue environment. The role involves assisting pathologists and medical examiners, handling specimens, labeling, and maintaining the...Daily paidWeekend workAfternoon shift
- ...radiology and teleradiology services in NJ, is seeking a full-time CT Tech Assistant for our Neptune, NJ Imaging Office. The role supports CT techs, manages patient flow, and coordinates patient preparation and film/report handling in a fast-paced clinical setting. The...Full timeWork at officeRelocation package
$24.5 - $31.83 per hour
...is inspired to do their best work. As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while also generating excitement for Apple's products and services. You deliver exceptional service and empower customers to get the...Local areaRelocationNight shift- University Radiology Group in Neptune, NJ is seeking a full-time CT Tech Assistant for our imaging office. Work hours are 8:30am to 5:00pm, with a sign-on bonus for eligible new hires. The role focuses on assisting CT techs, preparing patients for exams, coordinating films...Full timeWork at officeRelocation package
- Monarch Communities® in Jackson Township, New Jersey, seeks a full-time Med Tech to provide quality care and medication assistance to residents. The role requires a high school diploma, successful completion of Medication Technician training, and at least six months of ...Full timeNight shift
$55k - $75k
...internal teams and communicating directly with clients throughout project implementation. Key Responsibilities Implement and support IT projects including hardware deployments, network installations, Microsoft 365 migrations, cloud deployments, and infrastructure...Full timeWork at officeAfternoon shiftCubX Inc.
Lakewood, NJ10 days ago- ...hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and... ...Responsibilities and Skills Providing customer break fix support for designated equipment Communicating clearly in written and...Daily paid
Gr8ttek, LLC
Lakewood, NJ10 days ago $18 - $19 per hour
...New Jersey Residents) (WFH) opportunities are available for customer-focused professionals who reside in New Jersey and are ready to support healthcare insurance open enrollment. This contract/temporary call center role is ideal for candidates with 1 to 2 years of...Remote jobHourly payContract workTemporary workImmediate startWork from homeAppleOne Employment Services
Lakewood, NJ24 days ago$798 - $1,706 per month
...rely on us for the best network and entertainment. And when they have questions or issues youll be there with exceptional technical support and customer service. Youll join a tech support team in a call center to help our Fios customers with their voice data and video...Full timePart timeRemote workWork from homeShift workWeekend workAfternoon shift- ...Assistant who is patient-focused and team-oriented. Join a well-established private practice that embraces modern technology and a supportive culture for outstanding patient care. You will prepare treatment rooms, assist during procedures, take digital x-rays, capture...Full timePrivate practice
- Specialty Systems, Inc. is seeking an experienced IT Help Desk Administrator to support DoD operations at Joint Base MDL-Lakehurst. This onsite role follows a compressed schedule: four 9-hour days Mon-Thu, and a Fri 8-hour day in week one, then four 9-hour days with the...Interim roleWeekend work
- Specialty Systems, Inc. is seeking an experienced IT Help Desk Administrator to join our team supporting DoD operations at Joint Base MDL‑Lakehurst. This role supports the Integrated Battlespace Simulation and Test Department and the RDT&E network at NAVAIR Lakehurst....
$81k - $85k
...$85,000.00 Annually JOB SUMMARY Specialty Systems, Inc. is seeking an experienced IT Help Desk Administrator to join our team supporting Department of Defense (DoD) operations at Joint Base MDL‑Lakehurst. This role supports the Integrated Battlespace Simulation and...Full timeInterim roleWork at officeLocal areaRemote workWeekend work3 days per week1 day per week- There are 75,000+ reasons to join Delta Airlines - every current employee has their own. You will keep climbing with complete Compensation & Benefits, amazing Growth & Development and unmatched Travel Perks. Delta is currently hiring for Call Center Agent positions that...Currently hiring
- Advanced Card Systems & Solutions in New Jersey is seeking an IT Support Technician to provide day-to-day customer support onsite, over the phone, and by email; you will install and support computers, software, and network hardware, including peripheral devices and cabling...
- Duly Health and Care is seeking a Lead Cash Application professional to manage posting of patient and payer payments, reconciling cash receipts, and resolving payment discrepancies. The role emphasizes HIPAA compliance, accurate posting, and effective use of billing software...Monday to Friday
$17.8 - $21.8 per hour
...QualificationsCandidates must have a High School Diploma or equivalent. An American Heart Association (AHA) or Red Cross Basic Life Support (BLS) certification must be obtained within 30 days following the start of employment. Previous experience in a Radiology practice,...Part timeWork experience placementWork at officeShift work$24.5 per hour
Apple Inc. is seeking a Technical Specialist to provide exceptional technical support and troubleshooting to customers. In this role, you will develop a comprehensive knowledge of Apple products and ensure customers receive timely and effective solutions for their issues...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Production Support Analyst. Be the first to apply!
Related searches
- independent support services Howell, NJ
- medical support Howell, NJ
- app support Howell, NJ
- product support Howell, NJ
- support services Howell, NJ
- admin support Howell, NJ
- orderly hospital support services Howell, NJ
- community support Howell, NJ
- confidential administrative support Howell, NJ
- support Howell, NJ