Service Writer

Service Writer

ETI Inc. Sharonville, Ohio

Excellence. Teamwork. Integrity.

ETI Inc. is a leading independent dealer specializing in heavy equipment and parts. We are seeking a highly motivated and customer-focused Service Writer to join our growing team. This role offers an excellent opportunity to develop professionally within a dynamic and supportive environment. If you're looking to advance your career with a company that values enthusiasm, collaboration, and integrity, we encourage you to apply.

What We Offer:

• Comprehensive Medical, Dental, and Vision Insurance
• Life, Accident, and Critical Illness Coverage
• 401(k) Retirement Plan
• Paid Vacation, Holidays, and Sick Leave
• Opportunities for Overtime and Career Advancement

Position Overview:

The Service Writer plays a key role in ensuring smooth operations within our service department. This individual will be responsible for coordinating service workflow, managing customer interactions, and supporting technicians to deliver exceptional service. The ideal candidate is organized, proactive, and excels in both verbal and written communication.

Key Responsibilities:

• Provide outstanding customer service and support
• Prepare accurate service estimates and coordinate job scheduling
• Manage inventory and ensure timely delivery of parts and equipment
• Maintain quality control standards throughout the service process
• Collaborate with technicians and other departments to ensure efficient workflow
• Monitor and manage service documentation and records

Qualifications:

• Previous experience in customer service required
• Supervisory or management experience preferred
• 12 years of experience in the automotive or heavy machinery industry
• Strong communication and interpersonal skills
• Proficiency with computer systems and software
• Experience in scheduling or workflow management
• Ability to lift heavy machinery parts as needed
• Team-oriented mindset with a willingness to learn and grow

Work Schedule:

• MondayFriday, 8:00 AM 5:00 PM
• Occasional Saturdays based on workload
• Frequent opportunities for overtime

How to Apply:

Please submit your resume along with references and relevant experience. We are seeking a driven individual who is eager to contribute to our team and help us continue delivering excellence.