Senior Business Process Engineering Analyst

Analyst of Business Process Engineering

EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.

Job Duties and Responsibilities

Candidates must be willing to participate in at least one in-person interview.

The Analyst of Business Process Engineering is responsible for supporting the end-to-end architecture of operational workflows and the rigorous governance of business rules. Reporting to the Manager of Business Process Engineering, this analyst will eliminate operational silos by centralizing logic across CXO Systems, Teams, & Processes to ensure a seamless experience for both customers and frontline agents. This position will include a strong focus on AI enablement.

What Success Looks Like (Objectives):

• Design and implement end-to-end operational workflows that streamline customer and agent touchpoints to achieve target team efficiency OKRs
• Diagnose and eliminate workflow inefficiencies, leveraging data-driven insights to remove friction across diverse channels
• Govern and centralize the departmental business rule repository, ensuring 100% of operational logic is documented, audited, and communicated
• Coordinate with the Change Control Board (CCB) and PMO to execute seamless deployment plans for new product launches and system migrations
• Collaborate with cross-functional stakeholders to prevent isolated system updates and maintain a unified agent platform experience
• Apply AI-driven automation solutions to optimize processes, reducing manual tasks and enhancing self-service capabilities

Skills, Experience and Requirements

Core Skills and Competencies (What you'll bring):

• Strong skills in CRM and Knowledge Management (KM) platforms, specifically regarding their integration with telecom architectures
• Critical experience in contact center operations and optimizing the frontline agent experience
• AI literacy to identify and deploy process automation opportunities within business workflows
• Ability to resolve complex business problems through structured, scalable operational design
• Critical experience driving end-to-end organizational change management in fast-paced environments
• Ability to influence senior leadership stakeholders while maintaining alignment with frontline operational realities

Additional Qualifications

• Master's Degree in Business Administration, Engineering, or a related field
• Six Sigma Green Belt, Black Belt, or LEAN process certification

Minimum Requirements

• Minimum Education: Bachelor's Degree in Business, Engineering, Customer Experience, or a related field
• Minimum Experience: 2 years of experience in Customer Experience Operations, Process Engineering, or Product Management
• Required Technical Skills:
• CRM or Knowledge Management (KM) systems
• Contact center operations and customer experience platforms
• Process mapping and documentation of business rules

Visa sponsorship not available for this role

Salary Ranges

Compensation: $72,350.00/Year - $103,400.00/Year

Benefits

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.

Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law.