REGIONAL MANAGER

Regional Manager

The Management Trust Position Title: Regional Manager Location: Reno, NV - Branch Reporting To: Vice President of Community Management Status: Exempt, Full-Time Salary: DOE

The Management Trust is a community association management company. We believe that building and maintaining a community takes more than just hammers and nails. It takes integrity, trust, experience, and support. Our success is based on the belief that effective management anticipates our clients' needs, not merely reacts to them. We are a company of creative and committed individuals driven by grand aspirations and are proud to be the only 100% employee-owned community management firm in the nation. Our Employee Owners are encouraged to actively participate in growing our business by helping define best practices every day. It is in this spirit that we encourage you to explore this opportunity to join The Management Trust team.

This is a leadership opportunity for an experienced community association professional who is passionate about supervising, training, and developing a team of Community Association Managers to deliver a top notch customer experience to Association clients. The Regional Manager will support their Supervisor and Leadership team in regular check-ins with clients and team members, and oversees the output of their team in meeting client deliverables and internal standards.

Job Duties and Responsibilities:

• Manages production levels of team and provides oversight to ensure all team members are meeting client deadlines
• Generally manages a team of 5-8, may or may not be supported by an Executive Community Manager or Team lead
• On occasion, may need to provide client support during absence of Community Managers
• Heavily supports the training of all levels of division portfolio management including the CAM, CAM AE, CAM ND, Sr. CAM, and ECAM roles, in system functions and processes
• In partnership with team, oversees all onboarding requirements and training plans for new team members
• Collaborate with other Department leaders to coordinate team building efforts, implement new initiatives, build employee engagement, and foster a continuous improvement mindset
• Holds recurring touch base meeting (1 on 1) with team members to oversee work product and remains proactive regarding client concerns
• Regularly reviews work product of team via available reporting, time tracking system, or board packets to ensure internal company requirements and contract standards are being followed
• Ability to assess personality and skill set of team members and assign client portfolio to fit client needs
• Conducts regular client touch base meetings and surveys to ensure optimal client satisfaction and retention
• May participate in marketing presentations with potential new clients
• Support client transitions (on/offboarding, CAM to CAM, developer control changes)
• May participate in Trust webinars or board training
• Respond to client concerns and issues of client satisfaction; bring items of concern to the attention of AVP of Community Management and/or Division Leadership Team
• Monitor attendance and schedules to ensure appropriate and adequate operating levels
• Review/approve online timekeeping per Company policy, and approve mileage and reimbursements per Division and Department policies and procedures
• Act as a conduit to bring operational concerns and issues from the team to the AVP of Community Management and/or Executive Team

Qualifications:

• 5+ years of Community Management experience
• Ability to identify and prioritize tasks
• Skilled communicator, able to support training and answer questions of team members
• Work independently, with little direction, and with accountability to Division Leadership for the end results achieved
• Demonstrate a positive attitude and ownership mentality; we believe in each employee can build his/her own future
• Ability to leverage all available resources to solve problems
• Ability to read and discern information from Association governing documents in order to maintain system information
• Ability to analyze information relating to team member performance and identify action plans as needed
• Partner with team members to troubleshoot complex community challenges
• Drive client retention through professional delivery of client deliverables from team members
• Leadership and supervisory skill set including the ability to educate and coach team members, maintain confidentiality, diffuse conflict, and consistent management of performance expectations for team members
• Ability to utilize technology including phone systems, reports, and office equipment to efficiently discharge tasks
• Ensure employee retention through mentoring, encouragement, and positive relationship building
• Ability to provide conflict resolution to personality challenges that may arise with Board members or homeowners in a calm manner
• Experience with Microsoft Office suite of products
• Professional and respectful demeanor with all staff and guests at all times
• Excellent written and verbal communication

Special Position Requirements:

• Must have reliable transportation to conduct site visits and be available for evenings and occasional weekend meetings
• Must be able to drive at night or in the dark if required
• Must have and maintain a valid driver's license, vehicle insurance, and driving record in compliance with Company policy

Essential Functions:

• Use standard office equipment, including: computer, phone, copier/scanner, etc.
• Ability to stand and walk properties, at ground level, for up to 4 hours as needed to support clients
• Be stationary for periods of time
• Relocate up to (25) pounds
• Travel to and from offsite locations

Supervises Others? If So, List:

• Team of Community Association Managers and/or support staff at varying levels of experience

Schedule & Travel:

• Monday-Friday from approx. 8:00 am-5:00 pm
• This position may require occasional long hours to meet business needs

The Management Trust is an Equal Opportunity employer. We celebrate and support diversity.

TMT reserves the right to modify this job description at any time based on business need.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.