Front Desk Associate

Benefits:

Bonus based on performance

Employee discounts

Full Time and Part Time

The Front Desk Associate is responsible for delivering the Ultimate Service Promise by providing superior customer service to our members and guests.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Front Desk Customer Service

Ensures that guests and members are warmly greeted and promptly assisted

Ensures incoming calls are answered in a professional and efficient manner

Ensures proper member check-in procedures are followed

Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve

Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations

Immediately reports or escalates to management any unsafe conditions or emergency situations

Club Operations and Administration

Keeps front desk and lobby neat and clean at all times

Monitors retail goals and ensures club is on track to meet and exceed assigned goals

Calls all past due members regarding late dues and down payments

Partners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the club

REQUIRED QUALIFICATIONS:

Knowledge, skills & abilities:

Must be energetic and possess a very friendly, outgoing personality and positive attitude

Possess strong interpersonal and communication skills, including telephone etiquette

Possess a strong customer service focus, diplomacy and professionalism

Understands and follows oral and written instructions.

Able to multi-task and perform tasks with accuracy and attention to detail

Minimum certifications/educational level:

High school diploma or GED required

Current CPR/AED certification

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to UFC Gym.