Client Service Associate

Stuart Financial Group based in Greenbelt, MD , is a boutique and independent financial and legacy planning firm exclusively serving retirees and soon-to-be retirees in the greater DC Metro area. We are seeking an experienced Client Service Associate to join our team. This role is ideal for a polished professional who thrives in a fast-paced environment and enjoys building long-term client relationships. The Client Service Associate serves as a key part of the client journey—from onboarding and asset transfers to ongoing service and advisor support—helping ensure every client interaction reflects the high standards of our firm. What you’ll do: Serve as a primary point of contact for client service requests with professionalism, warmth, and responsiveness Deliver a seamless onboarding experience for new clients, ensuring personalized attention and exceptional service at every step Build trusted relationships with clients while delivering a high-touch service experience Manage incoming client calls and coordinate timely resolution of requests and inquiries Maintain accurate documentation and detailed client notes within the CRM system (Wealthbox) Support advisors by preparing for client meetings and ensuring a seamless client experience Coordinate and monitor account transfers from submission through completion Process service requests including beneficiary updates, withdrawals, account maintenance, and annuity reallocations Review applications and paperwork for completeness and accuracy before submission Prepare issued business for delivery and client follow‑up Assist with new business processing and operational workflows Prepare client review materials and account summaries for upcoming meetings What We’re Looking For: Bachelor’s degree in business, finance, economics, or related field 3+ years in client service or related industry experience Series 65 or willing to obtain within 3-6 months Demonstrates strong proficiency and confidence working across various platforms and operating systems including Microsoft Office Suite and CRM systems Exhibits meticulous attention to detail and a commitment to accuracy Self‑starter who takes initiative and works well independently Excellent communication; written and verbal, professional and well spoken Collaborative team player willing to assist others Demonstrates exceptional organizational skills by efficiently managing multiple client requests and prioritizing time‑sensitive tasks Skilled in building strong, trust‑based relationships with clients by providing attentive, personalized service and guidance Demonstrates strong integrity and a commitment to ethical conduct, especially when handling confidential client information and financial matters Bonus Points: Maryland Insurance License preferred Experience with Fidelity Custodial platform is a plus Experience with RightCapital, Holistiplan and Wealthbox or similar financial planning software is preferred What You’ll Get: $65,000 – $85,000/year, based on experience + bonus potential 100% firm paid medical and dental insurance for employee after 60 days Health Savings Account with 50% employer match after 60 days Safe Harbor 401(k) with 100% employer match up to 6% of salary after 6 months Paid Time Off + 9 paid holidays Schedule: In office: Monday – Thursday, 8:30am – 5:00pm #J-18808-Ljbffr