Loss Mitigation Specialist - SPOC1

Selene Holdings is a multiple-lines business financial services firm with a mortgage servicing company, a loan diligence company, a title company, an insurance brokerage, and a real estate owned company. We have office locations in Dallas, TX, Jacksonville, FL, and Salt Lake City, UT. Founded in 2007 to address needs in the mortgage industry, Selene strives to provide amazing client and borrower experiences. A positive attitude coupled with proven creative thinking and actions are all attributes we seek in every one of our employees. If you want to make a difference, then Selene is the place for you! Position Summary The Loss Mitigation Specialist has proven mastery of the requirements of the Loss Mitigation Specialist position. It will act as the Single Point of Contact (SPOC) and is assigned a portfolio of non-performing assets to contact, negotiate and complete loss mitigation alternatives to minimize foreclosure losses. This role will handle specialty functions within the SPOC department such as liquidation outcomes, bankruptcy customers, and high value customers. This is an In-Office position Schedule is 11a-8p Monday – Thursday / 8a-5p Fridays / 1 Saturday per month 8a-12 (Overtime/No Flex Fridays) Training will be Monday-Friday 8a-5p CST Essential Duties and Responsibilities Contributes to the progress of the department by understanding the measurements used to define success and how they can positively impact those measurements. Meets monthly individual and team goals and key performance indicators. Handles a portfolio of multiple mortgage products that are 90+ days delinquent, or have requested loss mitigation, as governed by investor, departmental and legal guidelines; minimizing the loss due to foreclosure through the use of loss mitigation options. Portfolios worked by a Loss Mitigation Specialist II are non-traditional workouts such as Short Sales, and Deeds-in-Lieu, as well as high risk customer types. Receives inbound calls and makes outbound calls to customers, attorneys, realtors and other authorized parties on the account and educates them on options available to resolve delinquencies. Understands and discusses customers’ general requirements for loan modifications, short sales, deeds in lieu, cash for keys, and consents to judgment other loss mitigation options. Analyzes specific financial situations; recommends and initiates the proper loss mitigation tool to assist each borrower. Conducts light skip-tracing activities. Reviews title searches to ensure that no title issues threaten the standing of our investor’s lien on the property. Ensures compliance with company policies and procedures. Reviews and update daily reports and accounts. This is not a work from home opportunity. Qualifications Excellent attention to detail. Ability to multi-task and consistently meet multiple deadlines. Strong verbal and written communication skills. Ability to work in a team environment. Ability to use good judgment. Strong consulting and advising customer communication skills via telephone and written communication. Competencies Adaptability - Adapts to changes in the work environment. Manages competing demands. Changes approach or method to best fit the situation. Able to deal with frequent change delays, or unexpected events. Business Ethics – Treats people with respect. Keep commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values. Communications - Expresses ideas and thoughts verbally. Expresses ideas and thoughts in written form. Expresses ideas and thoughts in written form. Exhibits good listening and comprehension. Keeps others adequately informed. Selects and uses appropriate communication method. Customer Service - Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service. Dependability - Responds to requests for service and assistance. Follows instructions, responds to management direction. Takes responsibility for own actions. Commits to doing the best job possible. Keeps commitments. Meets attendance and punctuality guidelines. Teamwork - Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Contributes to building a positive team spirit. Puts success of team above own interests. Education/Experience High school diploma or general education degree (GED) required. Associate's degree (A. A.) from two-year College preferred. Two to four years' related experience and/or training required. GSE loss mitigation experience preferred, with specific emphasis on FHLMC and FNMA loss mitigation. Computer Skills Working knowledge of and experience with Microsoft Office (Word, Excel, and Outlook). Previous experience with MSP, Black Knight/LPS and Sagent preferred. Why Selene? Benefits Paid Time Off (PTO) Medical, Dental &Vision Employee Assistance Program Flexible Spending Account Health Savings Account Paid Holidays Company paid Life Insurance Matching 401(k) Plan The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene reserves the right to amend and change responsibilities to meet business and organizational needs. 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