Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our office has been proudly serving the Tarrytown community since 2003, with Agent Jim Bryan bringing over 40 years of State Farm experience. Jim is a second-generation State Farm Agent, licensed in New York, New Jersey, Connecticut, and Pennsylvania. Jim leads a dynamic team of four dedicated professionals.

A part of our office’s uniqueness is our commitment to train anyone and provide equal opportunities for all team members to grow. Our goal is to help each person develop their insurance sales and service skills so they can succeed not only in their role but also in their long-term career. We believe in building people up and giving them the tools they need to reach their goals.

We have a friendly, bilingual culture (English & Spanish), with a passion for helping families and businesses protect what matters most. We treat our clients like family — whether that’s through insurance protection or offering complimentary coffee and candy in the office with a goody bag.

We’re a growing, hardworking, yet laid-back team that supports each other and celebrates wins together. Our office is deeply involved in the community, offering services ranging from life and health insurance to auto, home, renters, condo, RV/boat, and even pet insurance.

Working here means being part of a supportive, close-knit group that values communication, teamwork, growth, and professional development — all while making a real impact in people’s lives every day.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Jim Bryan - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.