Educational Support Coordinator

Job Announcement Position Information Position Title Educational Support Coordinator Campus Cranford Department Academic Learning Center Full-time, Part-time, Adjunct Full Time Exempt or Non-Exempt Exempt Regular,Temporary, or Grant Regular General Description The Educational Support Coordinator, under the direction of the Director of the Academic Learning Center, is responsible for the day-to-day operations of the Academic Learning Center (ALC) computer labs, Information Commons, and the Math Success Centers (MSC). The incumbent.develops and implements targeted tutoring programs for STEM students. Responsibilities include the development of content for traditional classrooms, student computer labs, the college's portal, and the department's LMS shell. In addition, the incumbent works with professional tutors, peer tutors, and faculty to ensure effective delivery of tutorial services. In collaboration with the Director of the Academic Learning Center, the incumbent develops and maintains services responsive to ALC student needs. The incumbent must travel among campuses as directed or as necessary to meet the needs of the position. Flexible hours required. Characteristics, Duties, and Responsibilities Recruits, trains, and supervise a staff of peers, paraprofessional, and professional tutors. Creates and maintains tutor schedules. Researches and integrates AI and other emerging technologies to enhance tutoring services and ALC operations. Promotes tutoring services to students, faculty, and staff. Supports students both individually and in the classroom environment, matching individual needs with appropriate tutors and resources. Collaborates with STEM faculty to align tutoring services with course content and address subject-specific needs . Works closely with Student Development staff to support student success. Organizes outreach events, workshops, and seminars to engage students in tutoring services and resources. Conducts regular tutor evaluations to support ongoing tutors professional development. Develops a comprehensive repository of specialized educational resources, study materials, and online tools to enhance tutoring sessions. Maintains current knowledge of subject matter curricula and coordinates ALC'S response to curriculum updates. Presents CRLA Training modules, UCC101 workshops, Learning Management System workshops, and math and physics special sessions for tutorial staff and students. Manages ALC and Information Commons local area networks, departmental databases, and recordkeeping systems. Designs and maintains software user manuals. Troubleshoots hardware and software problems in the ALC and Information Commons areas in collaboration with IT. Provides support for programming and application projects. Ensures the cleanliness and proper working order of equipment and tools within the ALC. Creates and maintains the ALC LMS shell. Analyzes tutoring center data to assess program impact and success and prepares reports as needed. Tutors in areas of expertise as needed. Assesses the effectiveness of tutoring resources and implements changes to better serve student needs. Serves on College Governance or other College committees. Attends college-wide, departmental, and divisional meetings as requested. Participates in all commencement events. Performs any other duties as assigned by the Director. Education Requirements Bachelor's degree required, with a preference in Computer Science, Mathematics, or other STEM discipline. Experience Minimum of two years of teaching and/or tutoring experience. Experience must be both in person and utilizing computer-aided instruction. Knowledge of computer-aided instructions, basic computer applications, Microsoft Office Suite and web and mobile applications. Experience creating and maintaining LMS shells and supporting PC's, laptops, and mobile devices. Experience in supervision and evaluation of student workers. Competencies and Skills Required Must have excellent organizational, communication, and interpersonal skills for effective interaction with students and faculty. Must demonstrate ability to perform in a supervisory capacity. Must be able to evaluate and utilize multimedia across the curricula. Must be able to train faculty, staff, and students in the use of software. Must have knowledge of and be proficient in the use of web applications, such as My Math Lab. Must be proficient in leveraging AI tools to support personalized learning, student tutoring, and academic engagement. Must be familiar with Canvas or similar Learning Management System, email, graphic manipulation software. and printers. Must be proficient in the use of Microsoft Office Suite, especially Access, Word, PowerPoint and Excel. Must be able to create databases, spreadsheets, PowerPoint presentations and mail merge documents. Must be a competent technical writer with the ability to write instruction manuals for all levels of computer users. Must demonstrate ability to work in a fast-paced environment. Must be able to learn new technologies quickly. Physical Demands and Work Environment This position's duties are normally performed in a typical interior/residence work environment, based on the activity scheduled. Some physical effort required; however, the employee must occasionally lift and/or move up to 25 pounds. No or very limited exposure to physical risk. Some travel required. Salary $53,000-$56,000 Additional Information UCNJ Union College of Union County, NJ does not discriminate and prohibits discrimination, as required by state and/or federal law, in all programs and activities, including employment and access to its career and technical programs. UCNJ Union College of Union County, NJ is an EEO/AAP Employer/Protected Veteran/Disabled Disclaimer: This job description outlines the general nature and key features performed by various positions that share the same job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and qualifications required of all employees assigned to the job. Nothing in this job description restricts management's right to assign or re-assign duties to this job at any time due to reasonable accommodations or other business reasons. We offer a comprehensive benefits package for full-time faculty and staff which includes Medical, Dental and Vision Benefits. We also offer twenty vacation days, ten paid holidays, and a ten-week summer work schedule which allows the college to close on Fridays. Other additional benefits include gym privileges, tuition remission for credit and non-credit courses at UCNJ Union College of Union County, NJ, and tuition reimbursement for an approved degree program at an accredited college or university. Terms of Employment Full Time. Flexible schedule to meet department needs. Some evening, weekends, and extended hours will be required. Ability and willingness to travel on short notice to all on and off- campus sites as needed by the college. Mandatory overtime is required throughout the year, especially at peak times. Employee must establish primary residency in New Jersey within one year of appointment unless an exemption applies. Posting Detail Information Open Date: 10/28/2026 Close Date: Open Until Filled: Yes #J-18808-Ljbffr Union County College