Retail Operations Lead, Museum Experience

ABOUT THE LUCAS MUSEUM OF NARRATIVE ART

Opening in September 2026, the Lucas Museum of Narrative Art is dedicated to illustrated storytelling. Founded by George Lucas and Mellody Hobson, the museum’s collection features works by artists including Norman Rockwell, Kadir Nelson, Jessie Willcox Smith, N. C. Wyeth, Beatrix Potter, Judith F. Baca, Frida Kahlo, and Maxfield Parrish; as well as comic art legends such as Winsor McCay, Jack Kirby, Frank Frazetta, Alison Bechdel, Chris Ware, and R. Crumb; and photographers Gordon Parks, Henri Cartier-Bresson, and Dorothea Lange. The Museum also houses the Lucas Archives, containing models, props, concept art, and costumes from Lucas’s filmmaking career. Designed by Ma Yansong of MAD with a landscape by Mia Lehrer of Studio-MLA, the Museum is in Exposition Park, Los Angeles, on an 11-acre campus that includes new green space and a 300,000-square-foot building with galleries, two theaters, a library, restaurant, café, retail store, and community spaces. POSITION SUMMARY Reporting to the Manager, Retail, the Assistant Manager, Retail Operations serves as the operational lead and primary backup to the Retail Manager, supporting the daily management of retail operations to ensure an efficient, organized, and customer-focused environment. This role oversees key operational functions, including opening and closing procedures, cash handling, inventory management, replenishment, fulfillment coordination, loss prevention, and compliance with retail policies and procedures. Working closely with the Retail Manager, the Assistant Manager supports sales performance, operational efficiency, staffing coordination, and workflow optimization while identifying opportunities for continuous improvement. This role also partners cross-functionally to maintain operational readiness, effective communication, and a collaborative retail culture aligned with organizational values and Diversity, Equity, Inclusion, Accessibility, and Belonging principles. RESPONSIBILITIES Support the Retail Manager in overseeing daily retail operations to ensure efficient, organized, and customer-focused execution Serve as the acting lead in the absence of the Retail Manager, overseeing store operations, staff supervision, and operational decision-making Supervise, coach, and support frontline retail staff, fostering a collaborative, accountable, and service-driven team culture Monitor daily sales performance, laborutilization, and operational workflows to support revenue and efficiency goals Oversee opening and closing procedures, cash handling, deposits, POS operations, and compliance with financial controls and retail policies Support inventory management processes, including replenishment, stock organization, cycle counts, receiving, transfers, and loss prevention practices Coordinate fulfillment and operational support for in-store, online, andspecial orderrequests as applicable Ensure the sales floor, stockroom, and operational areas aremaintainedto brand, safety, and housekeeping standards Partner with Visual Merchandising and Customer Experience teams to support seamless store presentation and guest engagement Assistwith staff onboarding, training, scheduling coordination, and performance support to ensure operational readiness Address operational challenges, customer concerns, and escalated issues with professionalism and sound judgment Maintain compliance with organizational policies, health and safety standards, and Diversity, Equity, Inclusion, Accessibility, and Belonging principles Support operational reporting, communication, and administrative tasks as assigned QUALIFICATIONS 3–5 years of progressive retail operations or supervisory experience, preferably for an arts&culturalinstitutionorprominent consumer brand High School Diploma or GED equivalent Demonstrated experience supporting day-to-day store operations, frontline service delivery, and team performance in a fast-paced environment Strong knowledge of retail operations, including POS systems, cash handling, inventory control, replenishment, and operational procedures Proven ability to lead teams, prioritize tasks, and manage multiple operational demands in a fast-paced environment Strong problem-solving, organizational, and decision-making skills with attention to detail Excellent communication, judgment, and problem-solving skills, with the ability to resolve customer and operational issues professionally and effectively Ability to analyze operational and sales performance to support business goals and process improvements Commitment to delivering exceptional customer service and fostering an inclusive guest and employee experience Proficiencywith Microsoft Office Suite and retail management or POS systems Flexible availability, including evenings, weekends, holidays, andspecial eventsas needed Ability to stand for extended periods and lift/move merchandise and supplies up to 30 pounds as required by operational needs Commitment to Diversity, Equity, Inclusion, Accessibility, and Belonging, with the ability to foster an inclusive team and visitor experience Passion for delivering exceptional customer service and supporting retail experiences that align with the Museum’s mission, brand, and values $31 - $37 an hour EQUAL OPPORTUNITY AND OUR COMMITMENT TO DEAIB The Lucas Museum of Narrative Art embraces diversity and equal opportunity. We are committed to building a team that represents and supports a variety of backgrounds and perspectives. The Lucas Museum fosters a work environment that is free of discrimination and harassment, whether based on race, national origin, gender, gender expression, religion, ethnic background, age, disability, marital status, sexual orientation, or any other criterion prohibited by applicable federal, state, or local laws. We believe that diversity and inclusion among our team is critical to our success, and we seek to recruit, develop, and retain the best qualified people from a diverse candidate pool. Applications from traditionally underrepresented communities are encouraged. The statements in this description represent typical elements, criteria, and general work performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the job. ***************************************************************************************************************

MISSION AND VISION

The Lucas Museum of Narrative Art is dedicated to the art of illustrated stories. Our mission is to inspire and connect people through the exploration of visual stories and their influences in society.

VALUES

Our internal and external practices are shaped by the following beliefs and behaviors. People First : We meet people wherever they are (physically, intellectually, emotionally). Our inclusive practice connects who people are and what they find emotional in works of art. Inspired: We believe that art can move you to feel, think, reflect, and act. Collaborative: We believe that nimble thinking and working together yield exponential results.

STRATEGIC PRIORITIES

Narrative Art: Amplify the social impact of storytelling and illustration. Community: Connect to a broad and diverse public. Operational Excellence: Create a healthy and durable institution. All staff at the Lucas Museum of Narrative Art lead through a deep commitment to diversity, equity, and inclusion, both within the Museum and with the communities that we serve. Salary and titles will be assigned commensurate to the successful candidates’ education and experience. An attractive compensation package will be offered to the successful candidate(s). #J-18808-Ljbffr Medium