Retail Associate, SouthPoint Durham

Job Description

Job Description

About The Black Tux

We’re here to help people look their best and feel confident—for big days and everyday. We design and manufacture modern formal wear with an incredible fit by sourcing natural fabrics like merino wool, breathable linen and cotton, plush velvet, and luxurious silk from the finest textile mills. With expert stylists in our physical showrooms across the US, our online predictive fit process, and an industry-leading customer service team, we guarantee a perfect fit every time.

About the team

In this role, you'll be joining the Retail team. The Retail team spans across 7 brick and mortar showrooms and 40 Nordstrom locations and are crucial to supporting our customers. This team supports customers by meeting them where they are, guiding them forward, and solving challenges along the way- ensuring they have what they need to look and feel their best.

What you’ll do

At The Black Tux, we help customers look and feel their best for life’s most special moments. As a Retail Associate, you’ll guide customers through personalized fitting appointments, assist in styling, and bring their event vision to life using our platform—where hosts can seamlessly coordinate looks for their entire group. You’ll play a key role in ensuring a smooth and enjoyable experience from concept to checkout. Our team thrives on collaboration, accountability, and a passion for learning. If you love styling, problem-solving, and creating memorable experiences, we’d love to have you on board!

• Build rapport with customers by actively listening to their formalwear needs, understanding their event vision, and asking thoughtful questions to offer solutions that combine lasting style value.  

• Use product knowledge and brand storytelling to guide customers through styling and fit with a sales-driven approach. 

• Learn about customer’s lifestyle and future events to identify opportunities for formalwear ownership needs to sell beyond a single event, identify repeat needs, and build long-term customer relationships.

• Conduct fitting appointments and provide expert styling advice on fabrics, accessories and overall event aesthetics to drive confident purchase decisions. 

• Support customers from look conception through final checkout, ensuring a seamless experience that increases conversion and event participation.

• Guide customers through our online platform to set up events, coordinate group looks and manage details including group orders, exchanges, and adjustments. 

• Adapt sales techniques to each customer’s communication style, solving challenges with a solution-oriented mindset.

• Meet individual and team sales goals by delivering an engaging, consultative showroom experience.

• Maintain showroom presentation and organization, ensuring an elevated and inviting environment.

• Collaborate with teammates to uphold our culture of accountability, teamwork, and continuous learning

• Stay informed on product knowledge and styling trends to better serve customers.

• Deeply customer-focused individual who is passionate about styling, event coordination and has a keen eye for detail.

• A confident, consultative communicator who builds trust through active listening and thoughtful guidance.

• Naturally curious about customer’s lives and style needs, with the ability to uncover selling opportunities beyond a single event and confidently close sales. 

• A sales-driven stylist who is comfortable initiating conversations, recommending add-ons, and closing sales while maintaining a customer-first experience

• Tech-savvy and comfortable navigating digital platforms to assist the customer experience.

• Goal-oriented and motivated to meet and exceed sales targets while maintaining a customer-first approach.

• A humble team player who values accountability, feedback and continuous learning.

• Adaptable and solutions-driven - able to handle multiple customers and event setups at once.

• Prior retail, customer service, or sales experience is a plus - a strong attitude and willingness to learn are essential.

• Weekend availability is required.

• Comfortable standing and moving throughout the showroom for extended periods, including bending, reaching, stretching, and walking to assist clients and maintain visual standards.

You describe yourself as kind, collaborative, and creative. You know ownership is more than responsibility; it's about taking pride in your work and accountability for any success or failure. Customer experience is at the heart of everything you do, it inspires and motivates you to hold a high expectation of yourself and your teammates. You are humble, inclusive, and respectful. 

• Paid company-recognized holidays aligning with our holiday pay policy

• No Black Friday adjusted hours

• Employee engagement & cultural events

• Discounts on garment rental and purchases for you, your partner, and friends & family

• Annual compensation process

This is an onsite, in-person role in our partnered Nordstrom Store. 

The base hourly range for this position will be $13.95-$18.20. Compensation may vary based on the candidate’s skills, qualifications, and location. The Black Tux defines compensation plans using market data aligned with comparable companies at a similar stage and size as ours.

Diversity, Equity, Inclusion and Belonging 

We believe our people are our most important asset. The Black Tux is committed to bringing people together from various backgrounds and perspectives, providing employees with a safe and welcoming work environment free of discrimination and harassment. We strive to create a diverse & inclusive environment where everyone can thrive, feel a sense of belonging, and do impactful work together. We are an equal opportunity employer to all. 

The Black Tux Participates in E-Verify. E-Verify is an internet-based system operated by the Department of Homeland Security and the Social Security Administration. It allows employers to confirm an individual's employment eligibility to work in the United States.

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