Case Manager

Job Description

Job Description

Title: Case Manager

Schedule: Monday-Friday, 8:30 AM-5:00 PM

We are seeking compassionate and dedicated Case Managers to support individuals experiencing homelessness on their journey toward housing stability and self-sufficiency. This role provides direct client support, case management, service coordination, and resource navigation while working collaboratively with internal teams and community partners. The ideal candidate is passionate about helping vulnerable populations, skilled at building trusting relationships, and experienced in connecting clients with housing, employment, healthcare, and community resources.

Responsibilities

• Conduct client assessments to identify immediate and long-term service needs.
• Develop individualized service plans focused on housing stability, employment, income growth, healthcare access, and personal goals.
• Provide ongoing case management, client advocacy, and regular follow-up meetings to monitor progress.
• Assist clients with obtaining identification, public benefits, healthcare services, and other supportive services.
• Connect clients with employment opportunities, job training programs, education resources, and community-based supports.
• Maintain a trauma-informed, person-centered, and culturally responsive approach in all client interactions.
• Collaborate closely with shelter staff, housing navigators, engagement specialists, and community partners to coordinate client care.
• Provide services throughout shelter, day center, hygiene center, and campus-based program locations.
• Facilitate referrals to housing resources, behavioral health services, workforce development programs, legal aid organizations, and healthcare providers.
• Advocate for clients and assist them in navigating complex systems and service networks.
• Participate in multidisciplinary team meetings, case conferences, and coordination efforts to support successful client outcomes.
• Maintain accurate and timely client records, case notes, and service documentation.
• Enter and manage data within HMIS and other case management systems.
• Ensure compliance with agency policies, confidentiality guidelines, and program requirements.
• Track client progress, outcomes, and service engagement activities.
• Prepare reports and documentation supporting program performance and funding requirements.

Qualifications

• Associate's or Bachelor's degree in Social Work, Human Services, Psychology, or a related field preferred.
• Minimum of 1-2 years of case management, homeless services, social services, housing programs, or related experience.
• Experience working with diverse and vulnerable populations.
• Knowledge of community resources, public benefits, housing programs, and employment services.
• Strong interpersonal, communication, crisis intervention, and problem-solving skills.
• Ability to manage multiple priorities while maintaining accurate documentation and meeting deadlines.
• Experience with Microsoft Office Suite and data entry systems; HMIS experience preferred.
• Bilingual English/Spanish skills are highly preferred.

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.

Pay Details: $25.00 to $30.00 per hour

Search managed by: Savannah Mckillip

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to -privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.