Market Financial Center Manager - Orange County Central Market

94-1687665 Bank of America, National Association Market Financial Center Manager — Orange County Central Market May 25, 2026 $72,000.00 – $90,300.00 annualized salary Job Description This role supports a cluster of financial centers in designated markets in the absence of the assigned financial center manager and serves as a market‑level resource. Responsibilities include acting as a business owner, fostering a team environment, and cultivating a client‑centric and risk‑aware culture. The position drives operational excellence, ensuring all aspects of the financial center run effectively and cohesively. Responsibilities Operates as a backup financial center leader within a market Manages client traffic, engaging and appropriately routing clients, and fostering client retention Manages business results through formalized management routines and coaching Creates a world‑class client experience environment Manages market‑level initiatives prescribed by market leaders Drives operational excellence Managerial Responsibilities This position may also have responsibilities for managing associates. Opportunity & Inclusion Champion: builds an inclusive team where members are treated fairly and respectfully. Manager of Process & Data: ensures process knowledge, data‑driven decisions, simplicity and continuous improvement. Enterprise Advocate & Communicator: conveys clear messages that motivate and connect contributions to business results. Risk Manager: leads and encourages identification, escalation and resolution of potential risks. People Manager & Coach: hires, engages and develops team members through coaching and feedback. Financial Steward: manages expenses and demonstrates an owner’s mindset. Enterprise Talent Leader: recruits, on‑boards and develops talent, and supports mobility for career growth. Driver of Business Outcomes: delivers results through effective team management, structure, and routines. Required Qualifications Minimum of one year of leadership experience demonstrated through coaching, training, or motivation of a work team Ability to influence and collaborate with others outside of reporting authority to achieve shared goals Proven customer‑service skills and ability to resolve problems independently or to seek escalation as needed Strong financial and business acumen including experience leading managers and interpreting financial reports to drive profitability Proven record of balancing risk and making sound decisions while achieving business goals Strong interpersonal skills, including the ability to engage others in dialogue, convey sincere interest in building and deepening relationships, and provide personalized service Strong organizational skills: manage multiple responsibilities, prioritize and delegate while delivering results Strong communication skills (verbal, non‑verbal, written and presentation) and active listening skills Proficiency in computer skills and professional programs such as Microsoft Office Must be able to work weekends and/or extended hours and travel to any financial center within the defined market Desired Qualifications One year of management experience including hiring, coaching and developing direct reports Experience in consumer banking/financial services, mortgage, retail, or hospitality industries Bachelor’s degree in a related field Bilingual (fluent verbal and written) Skills Coaching Customer Service Management Customer and Client Focus Performance Management Talent Development Business Operations Management Result Orientation Leadership Development Problem Solving Referral Management Minimum Education Requirement High School Diploma / GED / Secondary School or equivalent The following laws or regulations restrict or prohibit the hiring of individuals with certain specified criminal history for this position: FDIC and Loan Originators. Shift 1st shift (United States of America) Benefits This role is benefits eligible and offers industry‑leading benefits, paid time off, and resources to support employees in making an impact and sustaining growth for our business and the communities we serve. Note: This role is compensated with a base salary and is not incentive eligible. #J-18808-Ljbffr Dormont Manufacturing Co