Nurse Manager

divh2Clinical Studio Manager/h2pAt Rowan, we are all about making ear piercing experiences a celebration full of joy! Rowan is an innovative ear-piercing and hypoallergenic jewelry brand that brings safety to the forefront with our team of licensed nurses and celebration to every customer with our joyful approach to piercings and jewelry. Our priority is to offer a fun, celebratory, and safe ear piercing experience for everyone. When we say piercing for all, we mean it. Everybody is invited to this ear party!/ppThe Clinical Studio Manager (CSM) pierces, oversees the daily operations of our ear piercing studio, ensuring the highest level of customer service, and maintaining a clean, safe, and welcoming environment. The ideal Clinical Studio Manager candidate will be a strong Rowan Nurse with a passion for retail, a commitment to safety and customer satisfaction, and an ability to drive sales and manage a team effectively. We are looking for an enthusiastic, customer-obsessed Clinical Studio Manager to join our team and oversee our 2nd PCH studio location./ph3Key Responsibilities/h3ulliCreate magical and memorable customer experiences by combining top-notch clinical care with a celebratory atmosphere during each piercing session./liliEnsure customers safety and comfort and smooth flow of customer care./liliProvide confident, clear, and professional communication with clients throughout their entire piercing experience./liliEducate customers on aftercare, promoting Rowans After Care to support healing and ensure their well-being./liliConduct a thorough ear evaluation to find the perfect earring placement and offer personalized styling advice./liliMaintain a sterile and aseptic environment at the nurse station and on the procedure tray, ensuring all surfaces, instruments, and supplies are clean and properly sanitized to prevent contamination and promote customer safety./liliUse your expert knowledge of skin care and infection control and prevention to provide professional and personalized piercing services./liliCreate a warm, welcoming, celebratory atmosphere, greet and engage with customers./liliCustomer-obsessed, working on the selling floor shoulder to shoulder with your teams, leading by example and delivering celebratory customer service, ensuring every customer enjoys a joyful and memorable ear piercing experience./liliHelp customers and their friends and family choose and style their ears with Rowan jewelry./liliHandle customer inquiries, concerns, and complaints with professionalism and a focus on customer satisfaction./liliMaintain a clean, welcoming, and safe studio environment at all times./liliEngage with the local community to drive brand awareness, traffic and appointments./liliCreate a comforting atmosphere for customers, easing their concerns to ensure a relaxed and confident piercing experience./liliActively monitor the customer experience, quickly addressing and resolving any issues to maintain Rowans clinical piercing standards./liliLead, coach, and develop a team of studio staff, including Nurse Piercers and Sales Associates, to ensure consistent delivery of exceptional customer service and adherence to Rowans Clinical Safety standards and protocols./liliAccountable for meeting Studio targets and overall performance, driving revenue growth and creating a performance-oriented culture by setting clear expectations and targets for the Studio team./liliFoster a positive and inclusive team culture that reflects Rowans values and mission, bringing out the best in the Studio team and helping all team members meet and exceed their goals./liliSchedule staff in partnership with District Manager within labor allocations to ensure optimal coverage while achieving payroll plans and audit for payroll accuracy, Manage time-off requests, and handle any staffing issues as they arise./liliRecruit for open studio positions./liliOversee all aspects inventory management, prioritizing Studio compliance to policies and standard operating procedures, while ensuring inventory control through POS accuracy and loss prevention measures./liliMeet or exceed individual and Studio sales targets and performance metrics, including average order value, revenue to target, and increasing LTV by effectively communicating the value of Rowans services and products to customers, converting piercing customers to non piercing jewelry customers, and coaching and helping team members achieve their targets as well./liliDrive sales and profitability by meeting or exceeding targets through optimized appointments, inventory sell-through, and ensuring proper daily team coverage to meet customer demand./liliEnsure all visual merchandising standards are met and that product presentation, displays and fixtures are reflective of brand guidelines and standards./liliEnsure compliance with all health and safety regulations, particularly regarding ear piercing procedures./liliEnsure the studio and selling floor are neat, clean, organized, and reflects the brand image at all times./liliEnsure all piercing stations, including the nurse cart, mayo stand, and nurse nook, are always stocked with the necessary supplies and ready for any customer needs./liliEnsure the safety and cleanliness of our services by sterilizing jewelry and needle piercing instruments./liliMentor and train new nurses to uphold Rowans Clinical Piercing Standards, including shadowing piercing services and observing customer interactions./liliTrain and onboard new staff members, ensuring they understand Rowans procedures, safety protocols, customer experience standards and product knowledge./liliLeverage coaching and feedback to continually develop a diverse Studio team./liliProvide ongoing training and development opportunities to staff to enhance their skills and knowledge./liliPrepare and submit reports on studio performance, including sales, customer feedback, and operational opportunities./liliEnsure studio budgets, track expenses, and financial targets are met./liliCoordinate with corporate teams on marketing initiatives, product launches, and other company-wide activities./li/ulh3What You Offer/h3ulliRequired Certifications: Active RN or LPN/LVN License./liliProven experience in a retail management role for 3-5 years, preferably in a similar service-oriented environment. Jewelry experience a plus./liliProven strong leadership skills with the ability to inspire, motivate and develop a team./liliCustomer-obsessed, you love being on a selling floor with your team leading by example and delivering exceptional, memorable customer experiences./liliProven track record of driving sales and optimizing store profitability./liliExcellent customer service skills with a passion for creating memorable experiences./liliAbility to work a flexible schedule, including weekends and holidays./liliThrives in a fast-paced environment, able to adapt to multiple priorities while ensuring daily expected standards and financial goals are met./liliComfortable using technology, software systems and POS./liliDeep understanding of retail operations, including inventory management and visual merchandising./liliStrong organizational and multitasking abilities./liliKnowledge of health and safety regulations, particularly related to piercing, is a plus./liliExcellent verbal and written communication skills./liliProficient working in Google Suite (Calendar, Gmail, Sheets, and Documents)./liliAnalytical skills, including basic retail math, calculating inventory on-hands, tracking sales./liliThe role involves tasks that may include climbing ladders, bending, lifting, pushing, and reaching above and below the waist. The ability to lift up to 25 pounds is required./liliStanding for a full 8-hour shift is a regular part of this role./liliWe are committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of this job, provided that these accommodations do not create undue hardship for the company, impede job performance, or pose safety concerns./liliYou make a commitment and stick to it!/li/ulh3Work Expectations/h3ulliFull-time schedule: 5 full days per week./liliWeekend availability: 3 weekends per month./li/ulh3Benefits + Perks/h3ulliAnnual Base Salary between $75,000 - $85,000. This role is eligible for the Studio Manager Monthly bonus program as well as earned tips!/liliPaid accrued Vacation and Sick Time for full-time employees./liliMedical/Dental/Vision Health Plans for full time employees./liliEmployee Assistance Program (EAP) Resources./lili401k and Roth IRA Plans./liliGenerous employee discounts on our amazing products and services!/liliTeam Member Referral Bonus plan for Studio positions./li/ulp$75,000 - $85,000 a year/ppCheck us out on the TODAY Show on NBC How 1 woman is reinventing the ear piercing experience (today.com)/ppRowan is/p/div